Manager, Professional Services, CX
3 weeks ago
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager Professional Services is a blended role combining the skills of a Sr. Consultant with the management responsibilities of a consulting manager. This position is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. The Manager Professional Services, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating interdepartmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement. This position is also an organizational leader and is expected to serve as a mentor and coach for junior staff. How will you make an impact? Ensure that customer product installations are made in timeframes provided by contracts and Statement of Work Statement of Work Accurately adjust customer accounts ensure the appropriate fees are invoiced Reduce company liability by providing an accurate interpretation of the abilities of the NICE suite of service Accurately Track hours for customer billing Travel Costs remain within budget Assists with up selling to customers Accurately enter products and services on customer
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Manager, Professional Services, CX
3 weeks ago
Manila, Philippines NICE Full timeAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager Professional...
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Senior Professional Services Engineer, CX
3 weeks ago
Manila, Philippines NiCE Full timeSenior Professional Services Engineer, CX NiCE Manila, National Capital Region, Philippines – 3 days ago At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career...
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, Metro Manila, Philippines Fusion CX Belize Full timeCustomer Service Representative – Healthcare Account – Manila, Philippines Join to apply for the Customer Service Representative – Healthcare Account – Manila, Philippines role at Fusion CX Belize Are you a strong communicator with a genuine passion for helping others? Fusion CX is hiring Customer Service Representatives for our Healthcare Account in...
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, Metro Manila, Philippines Fusion CX Belize Full timeClient Success Manager – Healthcare Account – Manila, Philippines Join to apply for the Client Success Manager – Healthcare Account – Manila, Philippines role at Fusion CX Belize . Ready to lead client relationships that truly make an impact? At Fusion CX, we don’t just manage accounts but we build partnerships that drive results and lasting trust....
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Customer Service Representative
2 weeks ago
Bonifacio Global, Metro Manila, Philippines Probe CX Full time ₱150,000 - ₱250,000 per yearReady for a customer service career? Probe CX in BGC, Taguig City is hiring No BPO experience needed – just enthusiasm to learn and grow. Join their team and kickstart your career today We are on the lookout for candidates who are:At least a high school graduate, college undergraduate, or graduateMinimum of 6+ months of Customer Service in any industry is...
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Customer Service Representative
1 week ago
Eastwood, Metro Manila, Philippines Probe CX Full time ₱60,000 - ₱120,000 per yearHey there Ever thought about starting a career where you genuinely help people every day, right here in Eastwood, Quezon City? Well, Probe CX is looking for enthusiastic folks like you to join our team as full-time Customer Service RepresentativesWhat we're looking for:At least a high school graduate, college undergraduate, or graduateProficiency in English,...
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Professional Services Engineer CX
2 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeProfessional Services Engineer At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game‑changers, and we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Overview Customer‑facing,...
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Entry-Level Customer Service Representative
2 weeks ago
Eastwood, Metro Manila, Philippines Probe CX Full time ₱200,000 - ₱400,000 per yearDiscover your potential at Probe CX in Eastwood, Quezon City We're seeking enthusiastic, full-time Customer Service Representatives eager to advance their careers. No prior BPO experience? Not an issue Our excellent training will prepare you to provide outstanding customer service and make a significant difference. Come join us and let your enthusiasm shine ...
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Eastwood, Metro Manila, Philippines Probe CX Full time ₱15,000 - ₱25,000 per yearFull-time Customer Service Representative positions are open at Probe CX's Eastwood, Quezon City location. Join our team We're looking for driven individuals, and since complete training is provided, previous BPO experience is not a requirement for building a successful customer service career.We're on the lookout of the following candidates:At least a high...
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Education Professional, CX
2 weeks ago
Manila, National Capital Region, Philippines NICE Systems Full time ₱60,000 - ₱120,000 per yearEducation Professional Proactive AI Agents has recently become a part of the NICE CXOne suite and is a market leader in proactive conversational AI.Proactive AI Agents is a cloud-hosted conversation platform. Pro-active and omni-channel, Proactive AI Agents leverages artificial intelligence, natural-language processing, and machine-learning so that global...
