Technical Service Excellence Lead

20 hours ago

makati, metro manila, Philippines John Clements Consultants, Inc. Full-time

John Clements Consultants, Inc. seeks an experienced Technical Service Excellence Manager to lead service performance, governance, and customer satisfaction across elevator and escalator operations.

You will oversee service delivery, handle escalations, and drive continuous improvements with Engineering, Sales, and Operations teams. The role emphasizes reducing response times, improving resolution, and strengthening service governance to boost customer retention and operational efficiency.