Technical Coach II
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Hybrid - Night Shift
Role Overview
The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer outcomes.
Key Responsibilities
- Provide advanced technical coaching through 1:1 and group sessions covering FCR, AHT, CSAT, and resolution quality.
- Mentor Technical Coaches and coach frontline agents on complex product issues, integrations, and configuration challenges.
- Act as subject matter expert for complex products; partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve documentation.
- Design targeted technical learning paths and facilitate advanced training sessions.
- Develop AI-driven solutions, automation scripts, and agentic workflows; train teams on AI tools and best practices.
- Support onboarding, upskilling, and product certification coverage; develop microlearning and AI-assisted training materials.
Qualifications
- Bachelor's degree in IT, Business, or related field (or equivalent experience).
- 2+ years in technical support (SaaS, ERP, or property tech) and 2+ years as Technical Coach is required.
- Experience with Python, AI tools, automation, or scripting is required.
- Working knowledge of SQL and ticketing systems (Salesforce, Zendesk, JIRA).
- 1+ year in coaching, training, or leadership role preferred.
- Coaching certification or product certifications preferred.
-
Technical Coach II
10 hours ago
Cebu City, Central Visayas, Philippines Clevr PH Full-timeHybrid - Night Shift Role Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building,...
-
Technical Coach II
10 hours ago
Cebu City, Central Visayas, Philippines Recruitify_HR Full-time ₱600,000 - ₱900,000 ContractHybrid - Night Shift Role Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building,...
-
Technical Trainer
3 days ago
Cebu City, Central Visayas, Philippines Newfold Digital Full-time ₱400,000 - ₱700,000 ContractBluehost is seeking a Learning & Development trainer to design, deliver, and measure onboarding, upskilling, and refresher training across customer support teams in Cebu City. The role focuses on improving product knowledge, communication, and soft skills through data-driven Training Needs Analysis and interactive sessions.You will develop materials, run...
-
Technical Coach
10 hours ago
Cebu City, Central Visayas, Philippines Clevr PH Full-timeRole Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer...
-
Technical Coach
2 days ago
cebu city, central visayas, Philippines Recruitify_HR Full-time ₱780,000 ContractRole Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer...
-
Technical Sales Leader: Territory
10 hours ago
Cebu City, Central Visayas, Philippines Magna Prime Chemical Technologies Inc. Full-time ₱334,800 - ₱558,000 ContractA leading chemical technology company in Cebu City is seeking a Sales Manager to oversee territory assignments for sales staff, coordinate training, and optimize sales targets. The ideal candidate possesses advanced sales and customer service skills and has a proven ability to analyze consumer data. Leadership and effective communication are essential in...
-
Senior Technical Coach — AI Enablement
10 hours ago
Cebu City, Central Visayas, Philippines Recruitify_HR Full-time ₱600,000 - ₱900,000 ContractRecruitify_HR is hiring a Technical Coach II to mentor Technical Coaches and Customer Support Specialists in delivering top-tier technical assistance. This senior role blends deep technical expertise, coaching excellence, and AI-enabled innovation to reduce escalations and build capabilities.The role includes coaching on complex product issues, creating...
-
Senior Technical Coach: AI‑Driven Enablement
15 hours ago
cebu city, central visayas, Philippines RealPage, Inc. Full-time ₱1 ContractRealPage, Inc. seeks a Senior Technical Coach to lead technical enablement and performance coaching for Complex products like OneSite, Knock, and Accounting. This role partners with Product, Engineering, CX, WFM, and Training to optimize processes, reduce escalations, and elevate customer outcomes. The candidate will drive AI-enabled support, coaching...
-
Senior Technical Coach – SaaS/ERP
2 days ago
cebu city, central visayas, Philippines Recruitify_HR Full-time ₱780,000 ContractRecruitify_HR in Cebu City seeks a senior Technical Coach II who mentors Technical Coaches and Customer Support Specialists to deliver outstanding technical assistance. This role blends deep technical expertise with coaching excellence and AI-enabled innovation to reduce escalations and raise capability. You will run 1:1 and group coaching, collaborate with...
-
Customer Support
4 days ago
Cebu City, Central Visayas, Philippines RealPage, Inc. Full-timeOverview Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches and frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver...
