CSR
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CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.
Job Description
- Effectively communicate with customers to understand their needs and demands
- Answer customer support calls, emails and chats in a professional manner
- Research required information using available resources
- Accurately manage and resolve customer issues
- Adhere to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Qualifications
- Fluent in English (verbal and written)
- Preferably with phone, chat and email experience
- Fast and accurate typing
- Self-motivated
- Basic computer knowledge
- Aptitude for learning, understanding and conveying services to members
- Sound knowledge of telephone etiquette
Additional Information
Why Join Us
- 18% Night Differential
- Convertible SL credits
- 12 VL, 12 SL and 5 EL
- Fun working environment and spacious office