Store Manager for Arayat Pampangaa

4 weeks ago

San Fernando, Central Luzon, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading and managing all day-to-day activities of the store both health & beauty. She/He orchestrates and engages the store team to achieve the highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

  • Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
  • Performing necessary functions for all digitally enabled services
  • Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
  • Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
  • Monitoring of store's controllable expenses and recommending cost efficiency measures to increase productivity & profitability
  • Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers with a safe and clean store environment
  • Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business
  • Sustaining team engagement and performance through coaching, counseling, motivating and disciplining employees

Success will depend on:

  • Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
  • Agility to all online + offline initiatives and can provide insights on its developments
  • Ability to monitor and evaluate implementation of service delivery standards– both online & offline
  • Ability to handle and resolve online & offline customer feedback with a sense of urgency and knows how to escalate complex customer complaints
  • Ability to analyze store profitability and implement cost optimization measures to maximize productivity
  • Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
  • Ability to benchmark retail practices and relationship building with mall partners and affiliates
  • Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation

Perks and Benefits:

  • Opportunities for career progression
  • Paid vacation and sick leaves
  • Annual Bonus
  • Gratuity Pay and Retirement Plan
  • Health Insurance
  • Sales Incentives
  • Probationary position and direct hire employment
  • Service Loyalty Award
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