Assistant Talent Acquisition Program Manager

## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today**Position Purpose:**The Talent Acquisition Assistant Manager supports the strategic and operational goals of the Talent Acquisition (TA) function by coordinating recruiting activities, managing hiring projects, and ensuring the timely fulfillment of hiring requirements.This role bridges hands-on recruiting with leadership support - tracking performance metrics, managing reporting, and assisting with new client or program implementations.The TA Assistant Manager acts as a key liaison between recruiters, hiring managers, and other departments to ensure alignment, efficiency, and an exceptional candidate experience.**Key Responsibilities*** Coordinate and support end-to-end recruitment activities, ensuring all open roles are filled within SLA and meet quality standards.* Partner with Hiring Managers and TA Leads to understand workforce needs and develop effective sourcing and hiring strategies.* Support the TA Manager in managing recruitment-related projects such as new client implementations, hiring ramp-ups, or process rollouts.* Track project timelines, deliverables, and dependencies to ensure successful execution.* Coordinate with cross-functional teams (Operations, Training, HR, and IT) during project launches.* Identify potential risks or bottlenecks and escalate or resolve them proactively.* Maintain accurate recruiting dashboards and reports, tracking progress against hiring targets, attrition, and other KPIs.* Analyze trends to identify opportunities for improvement in sourcing, screening, or onboarding.* Present data-driven insights to leadership to support planning and decision-making.* Support continuous improvement initiatives to streamline the recruiting process and enhance candidate and hiring manager experience.* Help evaluate and implement tools, systems, or automation to improve TA efficiency.* Document processes and ensure team alignment with updated workflows.* Serve as a point of contact for assigned lines of business (LOBs) or clients, providing regular hiring updates and addressing escalations.* Build strong partnerships with internal stakeholders to ensure alignment on hiring priorities and timelines.* Represent TA in cross-functional meetings as needed.**Attributes & Attitude*** Strong sense of ownership and accountability* Collaborative and adaptable in a fast-paced environment* Proactive and solutions-oriented* Detail-focused with strong organizational skills* Professional and effective communicator across all levels**Qualifications/Experience*** 3–5 years of experience in talent acquisition, including experience supporting large-scale or high-volume hiring.* Experience assisting with project implementations or managing recruiting ramps preferred.* Familiarity with Applicant Tracking Systems (ATS) and recruitment reporting tools.* Strong organizational and project management abilities.* Excellent communication, stakeholder management, and coordination skills.* Data-driven with proficiency in MS Excel, Google Sheets, or reporting dashboards.* Ability to thrive in a fast-paced, high-volume hiring environment.If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness Learn more at .#J-18808-Ljbffr