Visa Associate

4 weeks ago


Pasay, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time

DUTIES AND RESPONSIBILITIES: Assist customers in completing visa applications accurately through online portals or manual forms. Verify all supporting documents to ensure they meet embassy or consulate requirements. Ensure timely submission and follow-up of applications to embassies or authorized agents. Ensure all visa applications comply with data protection and confidentiality standards Schedule appointments and arrange for submission or collection at embassies or visa centers Track and update the status of ongoing applications and keep customers informed. Liaise with embassy staff or third-party agencies to clarify application requirements or resolve issues. Verify completeness and accuracy of visa applications before submission. Recommend process improvement and escalate complex or urgent cases to the Visa Supervisor. QUALIFICATIONS AND EXPERIENCES: Minimum 4 years of experience in visa processing, travel documentation and related customer service roles. Familiar with both online and manual visa application procedures. Strong attention to detail and accuracy in document handling Good coordination and follow-up abilities with embassies and customers. Proficient in Microsoft office and online visa platforms, with a service-oriental and professional mindset #J-18808-Ljbffr


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