Senior Systems Administrator

3 weeks ago

Quezon City, Philippines First Focus Full time

Overview

First Focus Quezon City, National Capital Region, Philippines

Senior Systems Administrator

First Focus is Australia\'s best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we\'re continuing to win new clients and challenge ourselves to rise to new heights.

We are seeking the best Senior System Administrator in the Philippines who will be supporting all aspects of our technical environment. This role focuses on ensuring the continued efficient operation and management of our internal IT environment and infrastructure, maintaining the highest levels of technical excellence.

Responsibilities
  • Prioritizes and works on high-impact tickets based on their severity and urgency
  • Ensures timely escalation of tickets to the appropriate support level when necessary
  • Actively manages and monitors all assigned open tickets to maintain progress and prevent delays
  • Oversees the patching, updating, and general maintenance of internal IT applications
  • Accurately plans and executes changes, ensuring minimal disruption to staff operations
  • Contributes to project efforts, including the design, review, and implementation of new or upgraded hardware/software infrastructure
  • Communicates clearly and professionally across all channels (written, verbal), ensuring accuracy, clarity, and appropriateness for the audience
  • Cultivates positive relationships across the business to support successful outcomes
  • May be assigned additional tasks as needed, contributing to various IT initiatives and support efforts
Requirements
  • Solid expertise in Microsoft 365 (including SharePoint) and Licensing Management
  • Hands-on experience with InTune and Mobile Device Management (MDM)
  • Strong background in Windows Server management (installation, configuration, and updates)
  • Experience with Remote Desktop Support (troubleshooting and providing support to end users remotely)
  • Familiarity with ConnectWise Manage and Remote Monitoring & Management (RMM) tools
  • Comfortable working with automation and AI functions to optimize IT workflows
Nice to Have (not required)
  • Experience with SolarWinds for system monitoring and network management
  • Experience with Apple Device Management
  • Familiarity with tools like Cloudradial, Thread, and Pia for service management and support
Benefits
  • Dayshift, weekends off
  • Above the market salary range
  • 25 days paid leave annually
  • 10 paid days of training leave per year
  • Employee Profit Sharing
  • Loyalty bonus for long-term employees
  • HMO from the first day of employment, including medical coverage and dental benefits
  • Addition of one additional dependent to the HMO policy from day 1
  • Additional dependent after 2 years of service and a third after 5 years
  • Company-paid Training and Certifications with salary increase (T&C apply)
  • Hybrid work setup
  • Employee Referral Program
  • Employee MVP Award
Office Address
  • 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
  • 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
Additional Information

Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work setup will apply. Terms and conditions apply.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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