Personal Property Claims Supervisor

Personal Property Claims Analyst Supervisor AIG is a leading global insurance organization offering a wide range of property casualty insurance in approximately 70 countries and jurisdictions. General Insurance provides products and services to commercial and personal insurance customers through a diversified, multichannel distribution network. The claim’s function is a partner to the business, offering support, expertise and partnership. The HO claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. In the case of HO this opportunity is given in even the most sensible and highly complex situations where the health and well-being of our insureds and clients is touched and where we can make a significant difference at that level. About the role What you need to know: About the Position: The Claims Analyst Supervisor I reports to Mexico & LAC EW, HO & PP Claims Mgr. The primary duties of this position are: Leadership Claims review (to-do list) Customer service to policyholders, agents, and executives (via email and phone) Customer Service: Electronic equipment claims adjustment (preparation of adjustments, quoting similar equipment, requesting requirements, and collecting signatures for agreements) Payment to the insured, payment to suppliers, entries in the SISE claims system Reserve adjustments, filing in the regulatory electronic repository Request and review of anti-money laundering requirements Bank account registration (folio registration) Preparation and distribution of rejection letters for inappropriate claims Preparation of claim notifications to the UW team, interaction with the SIU Recording recoveries in the claims system Non-cash registration (recoveries made in favor of the insured) Closing of reserves Follow-up of claims assigned to independent adjusters (report review, reserve adjustments) We are looking for: Academic background: Business and/or Engineering Experience: 2 years of experience in the insurance industry Focused, strategically skilled leader results-based with an analytical focus; technical, regulatory, and legal skills Focus on operational processes, experience, continuous improvement, and NPS satisfaction levels Supervision, analysis, monitoring, and processing of catastrophe or contingent catastrophe coverage claims 2 years of experience managing property, energy, and marine claims for commercial and personal lines In addition to the experience, the following skills are required: Critical: attention to detail, analysis, organization, customer service, sense of urgency, teamwork At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Benefits Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Company Vision Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Inclusion and Equal Opportunity Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Functional Area: CL - Claims AIG SEGUROS MEXICO S.A. DE C.V. #J-18808-Ljbffr