CBO Manager

Primary objectives of the role:
Overseeing and coordinating detailed planning and execution of the CBO subproject, as part of the MLFF scheme solution. This includes:
-Front end and backend software design and development,
-Documenting CBO design,
-CBO code review and unit testing,
-Internal and external CBO interfaces integration,
-Deployment on AWS platform,
-CBO acceptance testing stages,
-AMS 2 data migration,
-CBO shadow run strategy and implementation,
-CBO go live process, including switching over AMS2 external interfaces to CBO,
-Post CBO go live monitoring period, including:
SL & KPIs monitoring and recording,
-Implementing required adjustments and enhancement,
-Prioritizing development requirements as necessary.
-Ensuring CBO capabilities comply with PCI- DSS and cybersecurity requirements, national financial regulations,
-Developing and maintaining exhaustive CBO implementation plans and schedule,
-Proactively assisting MLFF Project Manager with identifying and addressing internal and external topics potentially impacting CBO and MLFF scheme design, development, testing, deployment, and acceptance, either positively or negatively,
-Proactively developing great understanding of the end-to-end journey that MLFF scheme users will take when interacting with the CBO,
-Developing deep understanding of anticipated MLFF scheme user needs, pain points, and satisfaction, including leveraging existing EasyTrip data and evidence, and deducts the problems the CBO must solve for NLEX,
-Ensuring the CBO solution covers whole problem for MLFF scheme user, including across the interoperability and enforcement boundaries,
-Ensuring consistency across all CBO and user communication channels.
-Ensuring that CBO suppliers and service providers are in overall compliance with agreed schedule, budget and contracted service level agreements.

Client engagement
-Being the commercial back-office expert, demonstrating MLFF scheme user-centric approach,
-Liaising with NLEX for:
-Ascertaining CBO software requirements and NLEX overall MLFF scheme operational strategy and objectives,
-Presenting, discussing and getting approval of CBO design,
-Planning and implementing integration with SAP4HANA,
-Planning and implementing integration with existing EasyTrip service providers,
-Planning and implementing integration with other external interfacing parties,
-Proactively raising key CBO topics, feed the discussions with expert analysis and advice, and promoting low risk solution options that are both effective and timely,
-Ensuring NLEX always knows the status of CBO progress and any roadblocks,
Planning and executing the support to NLEX for transferring CBO operators and customer service representatives from AMS2 to CBO, and their training activities,
-In coordination with MLFF Testing Manager, planning and implementing:
-CBO alpha testing at CBO FAT,
-CBO private beta testing at CBO SIT, including identifying, preparing and monitoring testing participants, and
-CBO public beta testing at SOT.

CBO subproject management
-Ensuring CBO design and development is MLFF user scheme focused, providing accessible service and consistent with MPTC network user experience,
-Tracking CBO implementation progress against the CBO implementation schedule,
-Managing and evaluating CBO team members’ performance on a daily basis, and enforcing accountability of CBO workstream team leaders and members for meeting the key CBO schedule dates, with the required quality level,
-Tracking and documenting the delivery of each NLEX requirement related to CBO into the MLFF project schedule,
-Timely engaging internal and external CBO interfacing parties, to plan and implement the full CBO integration processes,
-Defining and monitoring measurable CBO implementation progress and quality indicators on each key workstream of the CBO implementation,
-Overseeing the CBO software development process and ensuring adequate code review, and unit testing is carried out, and liaising and supporting MLFF testing team in the preparation of the CBO for each acceptance testing stage,
-Ensuring up to date training for CBO software development team, and availability of necessary tools.
-Ensuring CBO subproject’s knowledge is captured, including explicit and implicit knowledge.

EDUCATION:
-Bachelor’s degree in computer science, IT, systems engineering, software engineering or a related field,
-Master’s degree preferred,
-Certification in project management is a plus
-At least 5 years of hands-on software development experience,
-At least 10 years of experience in managing, mentoring, and leading software engineering teams,
-Experience in software release life cycle, including pre-alpha, alpha, and beta testing,
-Experience in cloud hosted development, deployment and operations.
-Proven, successful track records in project managing the design & development of back-office systems (at least 2 large projects completed successfully) that are:
-Featuring similar size and complexity to the CBO’s,
-Featuring high availability and disaster recovery solutions,
-Serving at least 1 m customer-base,
-Processing at least 1 m events per day,
-Processing customers payment, predominantly payment card and EFT,
-Offering diversity of user communication channels, including call center, web services, social media and mobile apps,
-Demonstrating compliance with PCI-DSS and cybersecurity,

Candidates shall have experience in:
-Developing event-driven systems, based on microservices and including customer communication channels such as web portals and social media.
-Building systems in the cloud, preferably AWS.
-Ability to attract, hire, and maintain a team of talented software developers,
-Excellent verbal and written communication skills,
-Ability to balance multiple priorities and communicate across the MLFF project boundaries,
-Ability to cope with stress,
-Organized and detail oriented.

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