Analyst

2 weeks ago

Muntinlupa, Philippines Personiv Full time

The Analyst - Operations is responsible in providing services and products information and resolve emerging problems that our clients might face with accuracy and efficiency. Responsibilities Access and monitor the client's Dashboard and prioritize cases by Earliest Service Date and Deadlines. Verify the client’s contact information and good email address. Provide the client with your Concierge contact information. Fill in all the information provided above from the client includes the Call tracking number and QR code (if applicable). Review the proof and ensure that it is accurate before sending it to the client. Ensure ad matches instructions and includes: Accurate phone, address, offers, and URLs. Functional call tracking number and QR code. Review for typos, branding, and clarity. Email proof and call client to notify. Managing expectations and deadlines are met. Notify client and their sales rep of the final copy and next mail date. Mark case Complete and Upload to Graphics. Skills and Qualifications At least 1 year of proven experience in a BPO environment. Strong Critical Thinking Skills: Proven ability to analyze situations, identify potential issues, and develop effective, data-driven solutions. Virtual Client Training: Able to effectively deliver and adapt training sessions in a virtual setting directly with clients. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Detail-oriented, multi-tasker, and can effectively manage multiple demands. Must be willing to work in shifting schedules, including graveyard shifts. Job Info Job Identification 80228 Posting Date 10/31/2025, 03:01 AM Degree Level Some College Job Schedule Full time Locations 6th Floor Aeon Center Bldg. , Muntinlupa City, 1781, PH #J-18808-Ljbffr

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