L3 Lead System Engineer

This role is for a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way to provide customers with a total value-based solution for the server-less office. The organization was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers. Were looking to expand the support and project team and are looking for energetic engineers that have a focus on continued learning and understand the importance of customer service while providing new and improved solutions to modern business. If you have been in the industry for at least 3 years and find that you want to expand your horizon and join a team of forward-thinking individuals, then send us your resume and get your future jump started in 2025. The Lead Systems Engineer collaborates with cross-functional teams, stakeholders, and customers to deliver innovative and scalable solutions. Primary Responsibilities: System Design & Development: Lead the design, development, and deployment of complex systems and infrastructure solutions. Technical Leadership: Guide and mentor a team of engineers ensuring adherence to best practices and high-quality engineering standards. Requirements Management: Gather, analyze, and document system requirements from stakeholders to ensure alignment with business needs. Integration & Testing: Oversee system integration, testing, and validation efforts to ensure seamless operation across different components. Performance Optimization: Monitor and optimize system performance, ensuring reliability, scalability, and security. Project Management: Manage project timelines, budgets, and deliverables, ensuring successful completion of engineering initiatives. Collaboration & Communication: Work closely with software, hardware, and network teams to develop integrated solutions. Compliance & Security: Ensure system designs comply with industry standards, cybersecurity best practices, and regulatory requirements. Incident & Risk Management: Identify potential risks, troubleshoot system issues, and implement preventive measures. Continuous Improvement: Drive innovation by researching emerging technologies and recommending system improvements. Qualified candidates will have multiple years of experience and expertise in maintaining Windows based networks. The candidate needs to be technically strong and able to troubleshoot a variety of workstation, network, and server issues. Needs to have the ability to consistently manage various technologies and support the Intelinet Cloud Solution. This position works directly on customer networks and great communication skills is required. CompTIA, Microsoft, and Cisco certifications are definitely a plus, and a willingness to continue training toward industry certifications is required. Candidates must be self-motivated, have excellent customer service skills, and integrity beyond reproach. Qualifications and Skills KNOWLEDGE, SKILLS & CERTIFICATIONS 8+ years of experience in system engineering, 2+ years in a leadership role. Experience working in customer environments Excellent customer relationship skills Thrives in a team environment Exhibits strong interpersonal and communication skills Multitasks in a fast-paced environment Sharp troubleshooting skills Ability to work independently Organizational and mentoring skills Mentor team members on technical issues Use of remote access tools such as LogMeIn and Screen Connect is a plus Automate tasks and monitor their effectiveness Proficient in Microsoft Office applications Willingness to learn ConnectWise PSA Maintain complete technical documentation NETWORKING: Solid background in network administration and architecture In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF) Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA) Design and deploy functional networks (LAN, WLAN, WAN, VPN) Installing and configuring networking hardware. Configuration of routers, switches, wireless, and firewalls Design Firewall Configurations that include NAT, PNAT, ACL, Content & Application Policies Design Wireless configurations using SSID & Authentication methods like LDAP, RADIUS Configure VLANs and network segregation Suggest improvements to network performance, capacity, and scalability Experience with network diagnostic, monitoring and analysis tools Monitor network performance and integrity Conducting regular network performance tests. Create and implement network security measures. SERVERS, CLOUD, & SECURITY Server 2016+ design, build, maintenance, and management Ability to create and deploy physical and virtual server infrastructure Management of Lights out Management and Lifecycle Management using iDrac or other methods Understanding and ability to support Hyper-V, VMware, Failover Clusters and HA Environments Ability to administrate Active Directory and other primary server roles DNS, DHCP, Print, File Ability to design administer Disaster Recovery Solutions and Infrastructure Ability to administrate Azure and Entra ID Ability to administrate Exchange Online, SharePoint, OneDrive, Teams Understanding of Security Authentication methods like MFA, TOTP, SSO, Conditional Access, Zero Trust Strong understanding of virus and malware detection and cleaning technics Create, oversee and test security measures (e.g. access authentication and disaster recovery) WORKSTATIONS Windows 10/11 design, build, maintenance, and management Local, Active Directory, & Entra ID join devices Manage Profiles, Migrations, Application Troubleshooting Installation and configuration of modern software PERKS: Remote Work SetupCompany Laptop providedHMO Coverage on Day 1 + Free HMO Dependent After 6 MonthsPaid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)Unused Leave ConversionAttendance Bonus13th month pay + Government Statutory BenefitsMonthly Prizes and BonusesPHP 10k to 30k Referral BonusShift: Night Shift