SQL Data Application Engineer, Manila

Overview The Data Application Engineer provides technical support to cross functional teams who are diagnosing, troubleshooting, repairing and debugging complex equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature. Location Manila, Philippines Responsibilities Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database Perform investigation/documentation/reporting for customer-impacting or recurring issues Communicate effectively with Tyler teams and key stakeholders both proactively and reactively Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating Qualifications 3-8 years of experience in the field or related area Bachelor’s degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty Knowledge of .NET, XML, JSON, and AWS/Azure Experience with SQL, T-SQL, and/or Postgres Experience solving complex technical problems with creative solutions Knowledgeable with Microsoft Office. Excellent interpersonal skills. Strong organizational & prioritization skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Apply Online Requisition Number: Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. . Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Dont be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. #J-18808-Ljbffr