Liaison Collector

Overview

Job Title: Lending Collector

Position Type: Full-Time

We are looking for a proactive and empathetic Lending Collector to join our team. As a Lending Collector, you will be responsible for managing and collecting overdue payments from borrowers while maintaining a positive client relationship. This is a client-facing role that requires strong communication, negotiation skills, and a focus on customer service to resolve outstanding debts professionally.

• Client Communication: Engage with clients who have overdue loans or payments. Use phone, email, and in-person communication to remind clients of their obligations and assist them in resolving outstanding balances.
• Payment Negotiation: Work with clients to negotiate repayment plans or settlements. Tailor solutions based on the client’s financial situation while ensuring company policies and regulations are adhered to.
• Account Management: Maintain accurate records of all interactions with clients and update the status of collections in the system. Track payments and ensure that all accounts are resolved in a timely manner.
• Dispute Resolution: Address and resolve any disputes or concerns clients may have regarding their debts. Collaborate with other departments (e.g., legal, customer service) when needed to resolve complex cases.
• Customer Relationship Management: Provide excellent service by listening to clients’ financial difficulties, demonstrating empathy, and offering solutions to facilitate repayment while maintaining positive relationships.
• Compliance and Regulations: Ensure that all collection activities comply with applicable laws and regulations, including data protection and privacy standards.
• Reporting: Prepare reports on collection activities, outstanding accounts, and progress towards recovery goals for management review.
• Problem Solving: Identify accounts that are at risk of default and take proactive measures to prevent further issues. Work with clients to identify the root causes of non-payment and suggest alternatives to avoid escalation.

• Proven experience in collections, customer service, or a related field, preferably in a financial or lending environment.
• Strong verbal and written communication skills with the ability to build rapport and negotiate effectively.
• Ability to remain calm and professional while handling sensitive situations.
• Knowledge of collection laws and regulations, including debt collection practices.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and the ability to manage multiple accounts simultaneously.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and experience with collection management software or CRM systems.
• High school diploma or equivalent; additional certifications or training in collections or finance is a plus.

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive benefits package.
• A positive and supportive work environment.