Quality Assurance Lead
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Full Potential Solutions (FPS) is seeking a Quality Assurance Supervisor to lead a telco-focused QA team with a data-driven approach. You will supervise analysts, develop monitoring frameworks, and drive improvements across evaluations and reporting.
This is an onsite role in Davao City with night shifts, collaborating with Operations and Training to boost performance. You’ll guide calibration sessions, present quarterly quality metrics to management, and ensure compliance with client