Centralized Services Technician

4 weeks ago

Makati, Philippines Intelligent Technical Solutions (ITS) Full time
Job Description
The mission of the Centralized Services Technician role at Intelligent Technical Solutions is to ensure efficient and effective backup solutions, software coverage, smooth IT operations, and collaboration with other departments to align the clients’ IT infrastructure with their business goals and objectives.

Job Responsibilities
Deploy and configure backup solutions for all servers, workstations, and SaaS applications
Remediate server, workstation, and SaaS backup issues within 24 hours of detection
Audit backup configurations and status every month to ensure that all data is secure and can be recovered in case of any data loss
Microsoft and 3rd party patching auditing and remediation
Troubleshoot general IT issues
Audit software coverage reports every month to remediate issues
Minimize internal staff work interruptions
Liaise with vendors
Ensure that all projects are completed on time and within budget
Collaborate with other departments on projects
Ensure that the company’s IT infrastructure is aligned with its business goals and objectives

Job Qualifications
Experience in deploying and configuring backup solutions, remediating server, workstation, and SaaS backup issues, and auditing backup configurations and status.
Strong problem-solving skills to identify the root cause of IT issues and provide effective solutions.
Excellent communication skills to interact with other departments, vendors, and clients.
Detail-oriented to ensure that all backup solutions are configured correctly, software coverage reports are accurate, and IT issues are resolved efficiently.
Strong technical background in IT infrastructure, including servers, workstations, SaaS applications, and backup solutions.
Adaptable to work in a fast-paced environment with changing priorities.

Job Requirements
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Compensation
Pay rate ranges from $4.59/hr - $11.26/hr and vary by experience and location.

Benefits
Paid US Holiday
Night Shift Bonus
Paid Time Off (15 Vacation Days per year)
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Health & Wellness Program
Dental & Vision
Salary Advancement

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