Freelance Zendesk Expert

2 weeks ago

Cebu City, Philippines Mindrift Full time

Overview Be among the first 25 applicants. This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving quickly, and one of our goals is to enable them to address specialized questions and achieve complex reasoning skills. The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. Responsibilities Review pre-generated intents and transform them into a logical sequence of agent steps. Define a test case: dialogue flow (user request, intermediate steps, agent's final response). Create a Golden Path: the optimal sequence of tools the agent should invoke. Write User/Agent instructions to ensure consistent and correct automated behavior. How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you'll play a key role in advancing AI capabilities and real-world applications. Requirements You hold a Bachelor's or Master's Degree in Business Administration and/or any relevant area. You have a minimum of 3 years of professional experience, including Zendesk administration/configuration: Setting up ticket forms, triggers, macros, and automation. Managing groups, roles, and permissions. Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup). Your level of English is advanced (C1) or above. You are ready to learn new methods, able to switch between tasks and topics quickly, and sometimes work with challenging, complex guidelines. Our freelance role is fully remote, so you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Benefits Get paid for your expertise, with rates that can go up to $45/hour depending on your skills, experience, and project needs. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise. #J-18808-Ljbffr

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