ServiceNow Developer- HRSD Developer

Senior Technical Consultant, HRSD / GBS ServiceNow - (Global role)

Role Summary

We are looking for an experienced ServiceNow Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise ServiceNow solutions that improve employee services and shared-service operations.

The successful candidate must hold a current ServiceNow certification relevant to HRSD and have proven experience delivering complex, enterprise-scale HRSD implementations. The role will work closely with Solution and Technical Architects, providing detailed product and technical design input and translating HR, employee experience, shared-service, security, data privacy, and operational requirements into secure, scalable, and supportable solutions.

In this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.

The candidate must be comfortable working with senior executives, HR and GBS leadership, shared-service teams, process owners, legal and compliance teams, enterprise architects, security teams, and technical delivery resources.

Key Responsibilities

HRSD and GBS Delivery

• Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support.
• Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Employee Relations where required, Universal Request, Virtual Agent, and enterprise shared-service workflows.
• Configure HR services, centers of excellence, case types, assignment rules, eligibility, approvals, notifications, knowledge, fulfillment activities, service-level targets, and escalations.
• Design employee journeys covering onboarding, transfers, promotions, leave, relocation, organizational change, and offboarding.
• Implement dashboards, reports, workspaces, operational measures, and executive views.
• Ensure solutions follow ServiceNow product guidance, platform standards, data privacy requirements, and upgrade-safe practices.

GBS and Shared-Service Design

• Support the design of Global Business Services operating models across HR and, where required, finance, procurement, facilities, legal, workplace services, and other enterprise functions.
• Translate shared-service processes into standardized request, case, knowledge, approval, fulfillment, and escalation workflows.
• Design solutions supporting multiple business units, countries, languages, service centers, service lines, and employee populations.
• Configure routing, assignment, entitlements, service levels, operating calendars, and escalation models.
• Identify opportunities to consolidate fragmented portals, mailboxes, spreadsheets, and workflow tools, while preserving justified regional and regulatory variations.
• Develop reusable service patterns that improve consistency, scalability, and employee experience across GBS functions.

Design and Architecture Support

• Provide detailed product and technical design input to Solution, Technical, Enterprise, Security, Data, and Integration Architects.
• Recommend appropriate HRSD capabilities, security models, data structures, workflow designs, integration patterns, and implementation approaches.
• Contribute to solution designs, configuration workbooks, data models, interface specifications, security designs, deployment plans, and architecture decisions.
• Assess how HRSD and GBS will interact with HR, identity, payroll, document, collaboration, and enterprise service-management platforms.
• Identify product constraints, dependencies, licensing considerations, privacy risks, technical risks, and design trade-offs.
• Challenge requirements that create unnecessary customization, technical debt, inconsistent employee experiences, security weaknesses, or upgrade complications.
• Produce technical estimates and support implementation planning, design reviews, and architectural governance.

Requirements and Stakeholder Engagement

• Lead or support workshops with senior executives, HR and GBS leadership, HR operations, employee relations, payroll, talent, benefits, legal, privacy, compliance, shared-service teams, and technical stakeholders.
• Translate employee experience, HR service, and shared-service objectives into functional and technical requirements.
• Assess existing processes, portals, tools, forms, mailboxes, spreadsheets, and manual activities to identify opportunities for standardization and automation.
• Document requirements, user s