Operations Manager/Account Manager
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We are looking for an experienced Operations Manager to oversee daily operations, recruitment, onboarding, client management, and process improvements. The ideal candidate is highly organized, process-driven, and confident in working with US-based clients across different time zones.
Key Responsibilities
- Manage end-to-end operations, including recruitment, onboarding, and ongoing team management.
- Develop, implement, and maintain Standard Operating Procedures (SOPs).
- Oversee daily operations, team performance, and KPI tracking.
- Conduct initial interviews for Virtual Assistant (VA) candidates for Legal Practice Flow.
- Coordinate regularly with partners and internal stakeholders.
- Attend client meetings and interviews as the primary operations representative.
- Conduct weekly check-ins and performance reviews with VAs.
- Manage client onboarding and client-facing operational processes.
- Ensure smooth communication and coordination with US-based clients across different time zones.
- Drive operational efficiency through process improvements and best practices.
Ideal Candidate
- Proven experience as an Operations Manager or in a similar leadership role.
- Strong background in operations management, process improvement, and team leadership.
- Experience managing end-to-end recruitment and onboarding processes.
- Excellent verbal and written English communication skills.
- Comfortable interacting with US-based clients and working across multiple time zones.
- Strong leadership, organizational, and problem-solving abilities.
- Knowledge of CRM platforms and operational management tools.
- Experience creating, documenting, and improving business processes and SOPs.
- Legal industry experience is not required, but candidates with operations experience are highly preferred.
- Willing to work onsite (preferred).
Preferred Qualifications
- Experience managing remote teams or Virtual Assistants.
- Ability to analyze KPIs and implement performance improvement initiatives.
- Strong client relationship management skills.
- Highly proactive, detail-oriented, and capable of handling multiple priorities in a fast-paced environment.
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