IT End-User-Support Engineer

2 weeks ago

Quezon City, Philippines Home Credit Philippines Full time

Overview

IT End-User-Support Engineer role maintains smooth operation and deployment for end users, coordinating with other teams. Supports backend, enterprise and business operations and ensures concerns involving the team are handled within SLA.

Responsibilities
  • Handle related tickets from Jira Service Desk and provide technical support via phone, remote, or in-person (remote office) for IT hardware, software, O365, SharePoint, MS Teams, and networking.
  • User account management via Active Directory, IDM, CyberArk, and MobileIron (as applicable).
  • Address IT service requests such as IT equipment installation, configuration, and software installation.
  • Assist in problem management and troubleshooting to drive cost savings and reduce recurring tickets.
  • Participate in projects such as mass deployments of applications and OS upgrades and other tasks involving IT End-User Support teams.
  • Coordinate with third-party vendors for support and assistance as necessary.
  • Conduct daily health checks in meeting rooms to ensure equipment is operational.
What You Need To Have
  • Minimum 3 years’ experience in Mobile, Tablet, and Windows support.
  • Advanced skills in supporting Office365, SharePoint, and MS Teams.
  • Advanced skills in supporting Active Directory and Group Policy.
  • Advanced skills in supporting Windows OS.
  • Advanced skills in Network Troubleshooting.
  • Advanced experience in Account Management.
  • Expertise in supporting Computer Hardware and peripherals.
Nice to Have
  • ITIL Certified.
  • Microsoft Certification.
  • CCNA or other related Certification.
  • PowerShell / Batch Scripting.
  • Wellness and benefits: Up to 20% variable performance-based bonus, HMO on Day 1 and dependents coverage, access to mental health and wellness resources, wellness leaves and parental leave, internal career mobility options, local and international learning opportunities.

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneIsImportant.

#J-18808-Ljbffr

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