Machine Learning Engineer, Supportability

3 days ago

San Pablo, Philippines Stripe Full time

Overview

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Machine Learning at Stripe

Machine learning is an integral part of almost every service at Stripe. Key products and use-cases powered by ML at Stripe include merchant and transaction risk, payments optimization and personalization, identity verification, and merchant data analytics and insights. We are also using the latest generative AI technologies to re-imagine product experiences, and are developing AI Assistants both for our customers and to make Stripes more productive across Support, Marketing, Sales, and Engineering roles within the company.

Stripe handles over $1T in payments volume per year, which is roughly 1% of the world’s GDP. We process petabytes of financial data using our ML platform to build features, train models, and deploy them to production. We use a combination of highly scalable and explainable models such as linear/logistic regression and random forests, along with the latest deep neural networks from transformers to LLMs. Some of our latest innovations have been around figuring out how best to bring transformers and LLMs to improve existing models and enable entirely new product ideas that are only made possible by GenAI. Stripe’s ML models serve millions of users daily and reduce financial risk, increase

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