Senior Network Engineer | Hybrid | Makati | Day Shift

Empower Your Future with a Team That Cares At Emapta, we don't just build careers—we create meaningful journeys. As a trusted global outsourcing partner, we empower professionals to thrive in an environment where growth, balance, and purpose intersect. With world‑class clients, continuous learning, and a culture rooted in empathy and collaboration, we help talent reach their full potential. Whether you work onsite or remotely, you'll join a diverse community that celebrates excellence, fosters innovation, and values your individuality. Here, every role makes an impact that resonates across borders. Senior Network Engineer The Senior Network Engineer is responsible for designing, implementing, and maintaining robust network infrastructure solutions that support organizational operations and growth. This role involves leading the architecture, deployment, and management of complex network systems, including routers, switches, firewalls, and VPNs. Job Overview Employment type: Full‑time Work setup: Hybrid, Makati Competitive Salary Package HMO coverage with free dependent upon regularization Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit Free 24/7 access to our office gyms (Ortigas and Makati) with a free fitness trainer Exclusive Emapta Lifestyle Perks (hotel and restaurant discounts, and more) Unlimited referral incentives across the organization Standard government and Emapta benefits 20 annual leaves (5 convertible to cash) Mentorship and exposure to global leaders Diverse and supportive work environment Qualifications We Seek Preferably with 5 to 10+ years of experience as a Network Engineer in a Telecom company or Internet Service Provider. Certification in CCNP/JNCIS or equivalent discipline is required; ITIL Certification/IT Service Management is a plus. Expertise in Cisco, HP, Aruba, Juniper, Mikrotik routers, and switches. Strong command of routing protocols (Default, Static, OSPF, BGP, etc.) Advanced knowledge of switching and Layer 2 protocols (Ethernet, VLAN, MPLS, VxLAN, etc.). Proficiency in Firewall/Next‑Gen Firewall technologies (Fortinet, Palo Alto, Sophos, etc.) Experience with DNS, DHCP, SNMP, Radius/TACACS, and Configuration Management. Familiarity with NAC or PacketFence administration is an advantage. Experience in Network Monitoring Systems (PRTG, SolarWinds, Zabbix, etc.) Scripting/Automation skills using Python or Ansible . Your Daily Tasks System Management and Support Performs daily health checks on network infrastructure reviewing device logs and responding to alerts. Monitors and maintains proactive real‑time monitoring of network devices, connectivity, and utilization to ensure availability, redundancy and stability. Performs investigation, isolation, troubleshooting on incidents/outages using known and published resolutions. Maintains Data Center's devices and services to its standard operating environment. Patch cables are properly structured, power cables are correctly inserted, the cooling system is operational, review logbook, and Biometric. Accountable for the physical installation, testing, and maintenance of devices such as routers, switches, access points, firewalls, and other security‑related equipment, UPS, and other relevant network devices. Actively participates in the change management lifecycle by creating and implementing requests for change (RFC), peer reviews, and attending regular change review meetings. Responsible for documenting, creating, and updating standard operating procedures and best practices troubleshooting steps. Ensures all tickets (service request, incident, change, problem, etc) due for closing are closed or within the SLA. Requests fulfillment to the best of his/her ability to provide quality customer service to either internal or external stockholders/clients. Stays up‑to‑date and work with new emerging and innovative technologies in order to improve network infrastructure services. Act as Lead engineer in the absence of the team lead or manager, and a Level 3 escalation for high severity issues, VIP requests, and project implementation. Collaborates in the planning, testing, and proof of concept of new firmware, software upgrade, new device, concept, feature, and product. Recommends improvements to the principles of Network Engineering and its processes and procedures. Liaises with other IT departments and partners in resolving a problem, incidents, outages, identified vulnerability, bugs, and patches remediation. Accountable to maintain patch management strategy for network devices, keeping the firmware/software up‑to‑date or at least compliant with best practice and audit. Technical peer‑review standard and normal RFC. Reporting & Process Improvement Identifies gaps in the Support process and recommends resolution. Collaborates and align with the different teams on the findings and provide recommended resolution. Undertakes incident trend analysis and identify methods of improvement. Delivers continuous service improvements to maximize customer satisfaction. Runs reports for teams, and/or stakeholders. Stays updated on industry trends and emerging technologies, actively participating in continuous learning and potentially obtaining relevant certifications. Organizational Compliance Complies and performs work based on the performance indicators and targets for the Support Team as aligned to the Division's vision and mission and objectives. Complies on the policies, programs, procedures, and guidelines of the Team. Ensures the security and compliance of systems in on‑premises and cloud environments through regular audits and assessments. Contribute to the development and enforcement of IT policies and procedures. Continuously assess and improve IT processes and workflows to enhance efficiency and effectiveness. Building Relationships & Technical Leadership Involves and commits self to the development of the Support Team's plan consisting of its Annual Strategies, Goals and Action Plans. Establishes and maintains relationships with stakeholders. Attends and takes part in the regular team meetings. Mentors and provide guidance to junior members of the IT teams. Exhibits a strong sense of ownership and accountability for the reliability and performance of systems. Conducts regular knowledge‑sharing sessions within the IT team to enhance collective expertise. Fosters a culture of knowledge sharing and collaboration within the IT team. Other Responsibilities Performs any administrative or non‑administrative duties as assigned by any of the Company's representatives from time to time through direct written order or verbal assignment. Key Relationships Internal Work closely together in carrying out different Global Tech initiatives for all stakeholders. Manager, Technical Innovation and Engineering. Seek assistance and guidance from time to time. Receive coaching and mentoring to further improve skills and ensure maximum performance at all times. Division Management Teams and Managers. Collaborate effectively to manage and allocate available resources in the offices. Help identify applications and systems needs. External Employees (Client Staff and Core). Provide essential support to all employees onsite as communicated by direct reports. Continuously evaluate provided resources and processes to ensure better employee experience at all times. Decision Making This role has autonomy and makes decisions that are under their direct control as directed by the Senior Manager. Refers to the Senior Manager for decisions requiring significant changes to program outcomes or timeframes, or those likely to elevate to higher management. Fully accountable for delivering work assignments on time and meeting quality, deliverable, and outcome expectations. Why We Stand Out Among the Rest Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success. Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day—whether you work from home or on‑site. Our 100% virtual recruitment process makes it easy to get started. At Emapta, you're not just joining a company—you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make. "We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire." #J-18808-Ljbffr