Billing Analyst

About the client We are a technology company dedicated to equipping organizations to be agile and innovative, and enabling their people to be productive, creative, and happier at work. Our Mission: We help organizations move to the cloud, build the workplace of tomorrow, and make smarter decisions about their technology portfolio. This approach helps our customers achieve success faster. Our Culture: We are committed to our people's success through career development and advancement. We are recognized for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. You will be responsible for the day-to-day administrative billing needs that ensure timely and accurate invoicing. Your role directly supports the Accounts Receivable (AR) function and contributes to sales success by maintaining billing reliability and consistency. Manage timely and accurate invoicing requests , including credit rebills, adjustments, and ongoing account reconciliation. Ensure reliability and consistency in custom invoice creation relative to business practices. Ensure order entry processes have the necessary controls and flexibility to produce accurate and timely invoices. Manage the smooth end-to-end process of billing needs—from system-generated transactions to internal manual billing requirements. Work with the Manager, Billing Operations to track and flag issues around order entry processes. Maintain daily interactions with internal customers (via phone, email, messenger, and on-site) and occasional interaction with external customers (primarily via email). What You’ll Do Analyze billing requests to ensure they fit company policies and procedures. Complete billing requests for internal customers (Sales, AR, and Credit). Perform comprehensive billing actions, including: Consolidating invoices and changing "bill to" addresses. Adding pertinent information and billing to match customer POs. Pre-invoicing, indicating extended terms, currency exchange, and split invoicing. Correcting taxes based on credit or debit tax adjustments. Review, define, and resolve billing issues for internal clients. Collaborate with peers and superiors across various departments (Sales, Operations, Services, etc.) to resolve issues. Educate internal customers on policies and procedures. Participate in conference calls with sales for customer inquiries to ensure satisfaction with billing systems. Identify and address areas for process and procedure improvement. Participate in departmental ad-hoc projects related to customer service or process issues. Maintain all other ad-hoc billing requests and assist team members in billing operation functions. What You’ll Bring to the Table Education: Post-secondary education in Accounting or a related business curriculum, or one or more professional designations. Experience: Up to 3 years of working experience in billing. Skills & Knowledge: Basic understanding of accounting principles. Very good knowledge of Excel is essential. Demonstrated ability to problem-solve and exhibit superior organizational skills. Attributes: Able to work independently with minimal managerial input. Receptive, detail-oriented, and sensitive when engaging with potential issues, data input, and recording. Consistent demonstration of initiative, a positive attitude, professional mannerisms, and commitment to goals. #J-18808-Ljbffr