Team Lead – Healthcare

4 weeks ago

Quezon City, Philippines WNS Global Services, Inc. Full time

Qualifications Has minimum of 3–5 years of experience dealing with customers, providers and/or members via phone (Voice Healthcare Account) Has minimum 2–3 years of experience as Team Lead Prior experience in Healthcare Services is required. Excellent verbal/written communication skills and presentation skills, including the ability to handle interactions with facility personnel, providers, members, and various internal departments in a professional manner. Be a highly motivated individual that can work effectively, independently and meet deadlines in an atmosphere of multiple projects and shifting priorities Possess effective analytical/problem solving skills Ability to use PC‑based word-processing, database, and spreadsheet Possess extensive knowledge of medical terminology and anatomy Subject matter expert on all contracts maintained by Assessment unit Ability to speak English fluently is preferred Job Description Direct Agents to ensure customer satisfaction, improve overall efficiency, and lower abandonment rate. Meet, if not exceed all service levels through effective planning and forecasting. Coach, mentor and motivate employees in general; train subordinates to be efficient and effective leaders by being accountable for their progress. Synergize with other departments namely: Human Resources (HR), Training and Quality Assurance (TQA), Finance and Administration, and Information Technology (IT) to ensure success. Analyze operational practices and implement changes to enhance service operations and profitability for effectiveness and efficiency. Conduct regular staff meetings to discuss the account’s status and progress keeping the management team abreast with the latest developments. Collaborate with Training and Quality department to establish excellence in product knowledge and maintain if not achieve exceptional customer service. Work with the HR department to recruit quality agents, retain employee talent, and maintain smooth interpersonal relationships. Create a culture of compliance, work ethics, and integrity within the program by being a role model to all employees. Perform other duties and responsibilities that may be assigned from time to time. Envision the program’s future and implement plans, strategies and policies to guide and direct employees to achieve it. Supervise and coordinate the program’s operations and make sure employees have the resources needed to do their jobs. Establishing organizational compliance and control standards to ensure company staff follow ethical business practices. Establish and maintain operational performance metrics based on identified service level agreements. #J-18808-Ljbffr

  • Healthcare Team Lead

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Healthcare Team Lead - Cebu (weekends off) Nature Of the Account: Healthcare Shift Schedule | Restdays: US Business hours; Weekends off Type of Support: Voice Work Arrangement: Onsite (Cebu) Educational Requirement: College Gradute Work Experience: Well versed in a Healthcare account (US benefits) Has relevant experience in supervisory role for 2 years...

  • Call Center Team Lead

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Call Center Team Lead - Healthcare (Cebu City) About the job Call Center Team Lead - Healthcare (Cebu City) Start Date: ASAP Work Arrangement: Onsite in Cebu Shift Schedule & Rest Days: US Business Hours Educational Requirement: College Graduate (any course) Work Experience: Over 2 years of experience as a Team Lead Healthcare experience is preferred...

  • Team Leader

    4 weeks ago

    Quezon City, Philippines RSD Human Resource Management Consultancy Full time

    Qualifications Bachelor’s degree (preferably in Nursing, Healthcare Administration, or related field). Minimum 1–2 years of experience in a Team Leader Position in BPO setting. Prior experience in a healthcare account is highly preferred. Strong understanding of healthcare terminology, insurance processes, and compliance standards. Excellent...

  • Medical billing Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neolytix Full time ₱420,000 - ₱720,000 per year

    Full job descriptionNeolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.Neolytix is building a...

  • Collections Team Lead

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Nature Of the Account: Travel Outbound CollectionsType of Support: VoiceWork Arrangement: 100% Onsite (EDSA, Quezon City)Shift Schedule: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Overall 2 years team lead experience, and 1 year collections supervisor background (Financial...

  • Lead Healthcare Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcing Position: Lead Healthcare CoordinatorLocation: 1880, Eastwood, Libis, Quezon CityWork setup & shift: [Onsite work setup | Night shift] Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Collections Team Lead

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Nature Of the Account: Travel Outbound Collections Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (EDSA, Quezon City) Shift Schedule | Restdays: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Overall 2 years team lead experience, and 1 year collections supervisor background...

  • Team Leader

    3 weeks ago

    Quezon City, Philippines RSD Human Resource Management Consultancy Full time

    Team Leader - Insurance Healthcare (Dayshift) This is a full-time on-site role located in Manila for a Team Leader - Insurance Healthcare (Dayshift). The Team Leader will oversee the daily operations of their team, manage performance, and ensure objectives are met. Primary tasks include guiding and mentoring team members, facilitating training, ensuring...

  • Reporting Analyst

    4 weeks ago

    Quezon City, Philippines Tenet Healthcare Full time

    Join to apply for the Reporting Analyst role at Tenet Healthcare Direct message the job poster from Tenet Healthcare Company Benefits: Group life insurance PTO Credits Annual Performance Bonus Working Conditions: Amenable to work full-onsite in Eastwood, Quezon City Willing to work in a nightshift schedule Summary: USPI is seeking a Revenue Cycle Data...

  • Urgent: Team Leader

    2 weeks ago

    Cebu City, Philippines Omega Healthcare Management Services Inc. Full time

    Job Title: Team Leader Healthcare | Cebu City The Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments...