Ambulatory Analyst

Make a difference. Be happy. Grow your career.Positions in this sub-family are responsible for providing services related to management of the organization's information technology resources to internal and/or external clients in Business Process Outsourcing (BPO) organizations or in Global Capability Centers (global in house captives/shared services centers). Activities include (but not limited to) developing, implementing, and testing internal IT applications and systems software; installation, administration, and maintenance of information technology resources (including IT hardware and software, data/voice networks); providing support to technology users. An Entry Professional (P1) applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include: • Work is closely supervised. • Problems faced are not typically difficult or complex. • Explains facts, policies and practices related to job area.**THE ROLE**The Analyst – Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.**KEY RESPONSIBILITIES**The Analyst – Managed Services will be responsible for, but not be limited to:* Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers* Fulfilling system requests from customers and translating needs into detailed requirement specifications* Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate* Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue* Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise* Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing* Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed* Following proper change control policies for application builds and configurations while developing and improving workflows and processes* Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested* Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar* Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities* Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers**SKILLS AND EXPERIENCE*** Post-secondary education or equivalent experience, required* Certification in relevant EHR application(s)* Must demonstrate and embody Nordic’s maxims* Ability to apply problem solving skills* Excellent communication skills, written and verbal* Proficient with Microsoft Office applications* Strong attention to detail and ability to organize* Must be able to work independently, as well as within a team environment* Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred* Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts**ADDITIONAL DETAILS*** Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected* Ability to take on-call rotations outside of core business hours, including nights and weekends* Ability to travel up to 10%#J-18808-Ljbffr