BPO RFP Writer

Manila, PH JOB TYPE Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space . Key Responsibilities Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking. Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities. Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses. Content Management: Maintain and update proposal templates, presentation decks, and client communication materials. Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity. CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting. Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation. Candidate Qualifications Bachelor’s degree or equivalent experience in business, communications, or related field. 5+ years of leadership experience in sales, proposal writing, or business development. Proven ability to translate strategic vision into actionable plans with measurable outcomes. Strong background in complex deal structuring, financial modeling, and contract negotiation. Experience in BPO and contact center operations (inbound, outbound, chat, email). Exceptional writing, editing, and presentation skills. Proficiency in Microsoft Office Suite and CRM platforms. Ability to work independently, manage multiple priorities, and travel as needed. Demonstrated thought leadership and ability to inspire cross-functional teams. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. Compensation and Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Key benefits include: Health, Dental, and Vision coverage. Performance and loyalty bonuses. Allowances for rice, clothing, laundry, and meals. Employee shuttle services and company retreats. Free meal during training. Career growth and learning opportunities. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Please contact Human Resources for accommodation requests. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, providing equal opportunity for all employees. #J-18808-Ljbffr