Team Leader | Las Piñas

2 days ago

Las Piñas, Philippines TaskUs Full time

Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture has enabled the company to expand to approximately 45,000 employees globally with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs aims to grow partners through a culture of innovation, readiness to tackle challenges, and consistency in a dynamic environment.

What We Offer : TaskUs prioritizes employees\' well-being with competitive industry salaries and comprehensive benefits. The People First culture is supported by departments such as Total Rewards, Wellness, HR, and Diversity. The company promotes an inclusive environment and internal mobility for professional growth. Join TaskUs to experience our dedication to supporting People First.

What does a Team Leader do?

Imagine providing the best customer experience for clients through your team, while driving performance so teammates hit their goals. You coach and manage the team and act as a bridge between teammates and other departments.

  • Manage day-to-day planning and operations of the team
  • Ensure each teammate delivers on SLAs and achieves KPIs
  • Organize and manage the team and ensure adherence to schedules
  • Train and develop the team through huddles and coaching sessions
  • Evaluate the strengths and weaknesses of teammates
  • Offer solutions for team growth and development
  • Create reports of team performance and document client feedback
  • Manage issues, including HR-related ones
  • Think creatively to provide solutions
  • Act as liaison between management and the team

Do you have what it takes to be a Team Leader?

Requirements
  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
  • Excellent verbal and written communication skills
  • Above-average technical know-how
  • Previous experience in phone, email, and live chat customer support roles
  • Familiarity with e-Commerce, Zendesk, or other CRM tools
  • Flexibility and willingness to work on different shifts
  • Open to working on-site at Las Piñas City
How We Partner To Protect You

TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed. Ensure you communicate only with authorized TaskUs recruiters.

DEI

TaskUs believes innovation and higher performance come from people of diverse backgrounds. We welcome applicants from all walks of life and are committed to inclusive and equitable practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

#J-18808-Ljbffr

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