Call Center Agent with GDS experience

2 weeks ago


Pasay, Philippines TASQ Staffing Solutions Full time
Job description
TASQ Staffing Solutions is currently seeking call center agents with GDS experience for positions in Pasay. The starting dates are on May 8, 16, 22, and 29, 2024.

Qualifications for the position:

High school graduate
Minimum of 1 year of experience using any forms of GDS (Sabre, Amadeus, Apollo, etc.)
Willingness to work on-site in Pasay City on shifting schedules
Qualified candidates can expect:

Telephone or online interviews via Zoom, Viber, WhatsApp, Teams, or Skype (upon candidate's request) within 24-72 business hours.
Follow-up text and email will be sent if the call is missed.
Responsibilities of call center agents include:

Handling incoming customer calls professionally and promptly.
Addressing inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems.
Adhering to call handling guidelines.
Escalating complex issues when necessary.
Meeting or exceeding performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, policies, and industry trends.
Participating in ongoing training and coaching for skill enhancement.
This is a full-time position, and the salary and benefits will be discussed during the recruitment process.

Job Type: Full-time

Schedule:

8 hour shift
Overtime
Rotational shift
Ability to commute/relocate:

Pasay: Reliably commute or planning to relocate before starting work (Required)
Education:

Senior High School (Preferred)
Experience:

GDS: 1 year (Required)
Language:

English (Required)
Willingness to travel:

100% (Required)

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