SOE Engineer

5 days ago

Manila, Philippines Datacom Full time

About Datacom

With over 6,200 people, and centres of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over two decades of operating in Malaysia and the Philippines, Datacom has experienced exponential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role (your why)

The Endpoint Engineering Specialist will assist with the development of desktop Standard Operating Environment (SOE) architectures for outsourced IT service environments for remote supportability.

This will include the development of ongoing support and maintenance processes for standardisation across multiple customers. You will also provide 3rd level support and escalation point for Desktop Support competencies for burning problems, critical environmental issues and Endpoint design faults.

What you’ll do

As the Endpoint Engineering Specialist, you will be responsible for the following:

  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer Endpoints and supporting infrastructure
  • Initiate and drive service and process improvement
  • Own personal development, by maintaining certifications relevant to your role
  • Engaging collaboratively with internal and external parties
  • Proactively contribute to the team and Datacom’s success

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

For this role, we are looking for the following skills and experience:

  • 5+ years in the IT industry
  • 3+ years in a similar role
  • Knowledge of hardware and software vendor support processes, including product lifecycles
  • Advanced End User management skills within a Managed Services environment
  • Able to install, configure and support Endpoints, software and printers
  • Ability to be proactive and perform preventative maintenance when necessary
  • Ability to prioritise tasks and have a strong sense of urgency and drive
  • Demonstrate proactive thinking and creativity in driving automation
  • Able to work autonomously with minimal supervision or within a team
  • Exceptional troubleshooting and problem-solving skills
  • Excellent customer service and communication skills
  • Exposure to the processes of Incident, Problem, Change and Configuration Management
Mandatory Requirements
  • Modern and traditional Endpoint management methodologies/tools - SCCM and Intune
  • Intune
    • Autopilot development / deployment
    • Compliance policy management
    • User / Device policy management
    • Application Deployment
    • Software Update management
  • SCCM
    • Task Sequence creation and modification
    • Driver pack management and integration
    • Reporting
    • Application Deployment
    • Package Deployment
    • SCCM upgrades
  • Active Directory
    • Group policy creation, editing and deployment
  • Virtual Desktop (AVD) experience
  • L3 level in EndPoint Engineering
  • Previous experience in a similar role, working within a Managed Service Provider (MSP)

Our office is in BGC Taguig and we offer a hybrid work setup (twice a week) with a flexible schedule that promotes work-life balance. An APAC focus means no graveyard shifts.

We also provide perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet us.

We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses, to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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