Junior IT Portfolio Manager- WFH

About Us HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Job Description The IT Management Tribe provides technology products and services to the entire HelloFresh organization. We’re seeking a proactive and detail-oriented Junior IT Portfolio Manager to join our global SaaS Management team. This role is crucial for ensuring our software procurement processes are efficient, compliant, and cost-effective. You will be at the heart of our daily operations, managing Software purchase requests, driving software optimization, and ensuring financial accuracy from request to renewal. What You’ll Do Process Gatekeeping & Compliance: Serve as a key approver for software Purchase Requisitions in Workday, meticulously verifying that every request complies with our established procurement policies and has the necessary documentation. Service Desk Ownership: Manage and resolve day-to-day SaaS requests submitted through our Jira Service Desk, providing timely support and clear communication to stakeholders across the organization. Software & License Optimization: Actively drive cost savings by identifying and reclaiming unused software licenses, supporting software consolidation projects, and ensuring our license data is consistently accurate. Financial & Data Accuracy: Support the team by tracking software spend, assisting with monthly financial reporting, and maintaining data integrity in our SaaS management platform. Stakeholder Collaboration: Work closely with Finance, Procurement, and business stakeholders to ensure a smooth, transparent, and efficient software lifecycle. What You’ll Bring Technical & Functional Skills 1–3 years of experience in IT procurement, software asset management, FinOps, or a similar operational role. Procurement Systems: Hands-on experience with procurement or ERP systems (Workday is a significant plus). Service Desk Tools: Proficiency with ticketing systems (Jira Service Management is highly preferred). Numerically Literate: Strong comfort with numbers and spreadsheets (Google Sheets/Excel) for tracking financial data, spend, and license counts. IT & SaaS Awareness: A solid understanding of software licensing models and the SaaS lifecycle. Experience with SaaS Management Platforms (e.g., Trelica, Zylo) is a plus. Soft Skills Meticulous Attention to Detail: You have an exceptional eye for detail, ensuring compliance and accuracy in every PR, ticket, and report you handle. This is non-negotiable. Strong Sense of Ownership: You are a reliable self-starter who takes full responsibility for your tasks, proactively drives them to completion, and requires minimal supervision to get the job done right. Analytical Problem-Solver: You can identify process inefficiencies or cost-saving opportunities and enjoy finding practical, effective solutions. Clear & Professional Communicator: You can explain process requirements and decisions clearly and professionally to various stakeholders in English. Eagerness to Grow: You are adaptable and excited by the opportunity to grow with the team as our scope potentially expands into new areas. Why work for us? At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers. #J-18808-Ljbffr