Senior Data Analyst

1 week ago

Makati, Philippines hammerjack Full time

Overview Role: Senior Data Analyst Location: Hybrid At hammerjack, we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and technology to create connections that empower our community. Our mission is to improve lives by fostering meaningful professional relationships and driving success on a global scale. hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Responsibilities Develop and Maintain Dashboards: Create visually compelling and data-driven Power BI dashboards and reports tailored to the needs of IT managed services teams. Data Analysis & Reporting: Analyze complex datasets to generate insights on service performance, ticket trends, operational efficiency, and customer satisfaction. Data Integration & Transformation: Extract, transform, and load (ETL) data from multiple sources, including IT service management (ITSM) systems, CRM, and financial platforms. Performance Monitoring: Track and report on key performance indicators (KPIs) for internal teams, ensuring data accuracy and consistency. Collaborate with Stakeholders: Partner with IT, operations, finance, and leadership teams to understand business needs and deliver data solutions that enhance decision-making. Automation & Optimization: Identify opportunities to automate reporting processes and improve data accessibility. Documentation & Training: Maintain clear documentation of reports, data models, and methodologies while training end users on Power BI functionalities. Experience: 3+ years of experience in data analysis, business intelligence, or a related role. Experience ConnectWise is advantageous. Updated knowledge in using AI tools. Experience in IT Managed Services or a similar technology-driven industry. Technical Skills: Proficiency in Power BI (DAX, Power Query, data modeling, and visualization best practices). Strong database skills for querying and managing relational databases. Experience working with ITSM, CRM, and financial data sources. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication skills to convey complex data insights to non-technical audiences. Ability to work independently and collaboratively in a fast-paced environment. Qualifications 3+ years of experience in data analysis, business intelligence, or related role. Proficiency in Power BI (DAX, Power Query, data modeling, and visualization). Strong database querying and management skills. Experience with ITSM, CRM, and financial data sources. Excellent communication and collaborative skills. Benefits & Perks Government Mandated Benefits: 13th Month Pay Insurance Health & Wellness: Annual Company Trip, Company Equipment, Employee Discount, Free Meals, Open Workspace, Parking Space Professional Development: Diversity Program, Professional Development Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave, Volunteer Time Off Work-Life Balance: Work from Home Other Benefits: Flexibility to work hybrid (remote and in-office), inspiring workspaces, free barista coffee and beverages, open spaces designed for productivity, security, team-oriented culture, and opportunities for professional growth. Safety & Fraud Notice If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or asks you to provide a guarantee or a form of property, report it immediately. #J-18808-Ljbffr

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