Senior Operations Director

5 days ago


Quezon City, Philippines Cobden & Carter International Full time

About the job Senior Operations Director Our client is a U.S.-based global contact center company passionate about analyzing and improving relationships to help businesses thrive. Responsibilities: Oversee monitoring and managing all account or program leads to ensure that they are all reaching their targets and achieving their objectives. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Requirements: At least 3 years of Sr. Director experience in the BPO Industry Willing to work onsite in Quezon City BPO/Call center exposure handling telco account is required Work Setup: Shift: Night shift Setup: Full onsite Location: Quezon City, PH By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients. #J-18808-Ljbffr



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