Dialer Strategist Manager

4 weeks ago

Quezon City, Philippines Cobden and Carter International Full time
The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.

Core Responsibilities

· Responsible for daily management of the phone system including but not limited to list management,
creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center

· This role will also be providing compliance guidance when running outbound campaigns

· Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals

· Ensure adequate staffing levels and minimize organizational risks.

· Perform daily uploads, downloads, and importing

· Ensure and document outbound dialer activity

· Analyze dialer-output data to identify potential problems and issues

· Run payment report regularly

· Create and update dialing campaigns filter, list strategies, and reports

· Monitor and adjust the performance of the dialer systems

Qualifications:
· Bachelor's Degree
· 2-3 years experience with Outbound Calls
· Experience with dialer software

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