
STORE MANAGER SM MOA(MASSIMO DUTTI BRAND)
3 days ago
Position is open for the brand MASSIMO DUTTI
Store Manager – QualificationsEducational Background
Bachelor’s degree in Business Administration, Management, Marketing, or any related field (preferred but not always required)
Equivalent experience in retail operations may be considered in place of a degree
Retail Experience
Minimum of 2–3 years of experience in retail, with at least 1 year in a supervisory or managerial role
Experience in fashion, lifestyle, or specialty retail is a strong advantage
Leadership & Management Skills
Strong leadership and team management abilities
Experience in coaching, developing, and motivating staff
Ability to delegate tasks effectively and monitor performance
Customer Service Orientation
Passion for delivering excellent customer service
Strong problem-solving skills in customer-facing situations
Ability to handle customer concerns professionally
Sales & Target-Driven
Proven track record in meeting sales goals and KPIs
Strategic thinking and initiative in driving store performance
Operational Skills
Knowledge of store operations, inventory management, and visual merchandising
Familiarity with point-of-sale (POS) systems, basic reporting, and retail systems
Communication & Interpersonal Skills
Excellent verbal and written communication skills
Ability to work well with cross-functional teams and head office support groups
Flexibility & Adaptability
Willingness to work flexible hours, including weekends, holidays, and shifting schedules
Ability to adapt to fast-paced and changing retail environments
Professionalism & Integrity
Strong sense of accountability and responsibility
High level of professionalism in decision-making and managing staff
Customer Service
Ensures an excellent customer experience within all the stores of the region in all areas of the business (sales floor, tills, stockrooms, etc)
Assures customer service deployment in the stores and guarantees that all the teams follow the company standards established by the brand, leading always by example.
Store processes
Supervises the different types of processes within the stores in order to optimize the operational performance of the brand
Product
Ensures the correct image of the section when performing all the tasks of the store: window, stockroom, replenishment, etc.
People Management
Evaluate the management team of the stores to detect areas of improvement and place the optimal candidate in the right position within the department.
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