Fulfillment Planning Associate

4 weeks ago

Manila, Philippines Maya Full time

Maya Manila, National Capital Region, Philippines Strategic Support & Fulfillment Our Mission Our goal is for everyone to make bolder choices with their finances. To get there, we're creating an all‑in‑one ecosystem of financial services for today's generation of goal‑getters. That feat takes extraordinary people‑those with the guts to challenge the way things are and transform them into something better. To be part of Team Maya is to be Bolder for Better. Description Overview: The Fulfillment Planning Associate supports end‑to‑end fulfillment operations including inventory management, deployment, and aftersales services through data‑driven strategies and analysis. This role provides actionable insights to improve operational efficiency, customer satisfaction, and service quality. The associate collaborates across teams to ensure smooth execution of fulfillment activities. What You Will Do Analyze operational data related to inventory, order fulfillment, deployment, and aftersales services. Monitor aftersales performance metrics such as SLA adherence, team productivity, and cost efficiency. Collaborate with customer support, technical support, and logistics teams to ensure timely resolution of service requests. Assist in forecasting parts and service inventory needs based on demand trends. Generate reports to identify inefficiencies and recommend workflow improvements. Contribute to continuous improvement initiatives enhancing customer experience and servicing team effectiveness. What We Are Looking For Ability to work efficiently with minimal supervision in a dynamic, fast‑paced environment. Experience in banking, fintech, digital wallets, or payment industries preferred. Proficiency in MS Office (especially Excel), Tableau, and other data sources. Skilled in data‑driven strategy with the ability to generate insightful, analytical reports. Experience in reviewing vendor contracts and negotiations is a plus. About Us Maya is the all‑in‑one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting‑edge technology. We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. We are powered by the country's only end‑to‑end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. #J-18808-Ljbffr

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