Network Operations Manager
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EVOxCharge Inc. is looking for an experienced, strategic, and results-oriented Network Operations Manager to oversee the company's network operations, service delivery, and overall operational performance across its electric vehicle (EV) charging network.
Key Responsibilities
- Lead and oversee day-to-day network operations, service reliability, and incident resolution workflows across all active sites and assets.
- Provide administrative leadership, mentorship, and people management across operational functions, including product operations, data analysis, and customer support.
- Monitor and evaluate operational health metrics, asset uptime, and service-level agreements (SLAs) to drive continuous performance improvements.
- Oversee digital product and platform workflows, collaborating with product leads to ensure intuitive user interfaces, smooth customer journeys, and seamless digital experiences.
- Supervise customer experience and support teams to establish high service standards, efficient ticket resolution, and proactive customer communication.
- Guide data reporting and performance analytics to turn operational trends, error patterns, and usage data into actionable business and process improvements.
- Coordinate cross-functionally with technical, engineering, and commercial teams to align operational readiness with new deployments and organizational goals.
Qualifications
- Bachelor's degree in Industrial Engineering, Information Systems, Business Administration, Operations Management, Management, or any related field.
- 4-6 years of relevant experience in operations management, service delivery, digital operations, or technical customer support.
- 2-3 years of experience in a supervisory or people management role .
- Experience managing cross-functional teams and overseeing operational processes, service performance, and customer support functions.
- Strong understanding of operational performance metrics, service-level agreements (SLAs), incident management, and process improvement.
- Proficient in Microsoft Office, particularly Excel, Google Workspace, operational management tools, and reporting platforms.
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