Process Excellence Consultant
2 days ago
About the job Process Excellence Consultant-Healthcare (onsite in Cebu City) Nature Of the Account: Healthcare Qualifications: Bachelor's degree or equivalent work experience required. Must successfully pass ALIGHT quality program certification for partner quality leaders. Coaching experience minimum of five years. Knowledge of quality and coaching best practices. Management tools. And resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge. Experience working and leading broader customer care initiatives and projects that create enterprise results. Strong facilitation and presentation skills. Ability to independently solve client business problems. Responsibilities: Manage, coordinate and facilitate new Partner Team Lead/Specialist training, continuing education and on-the-job training related to the quality and coaching program. Includes managing and certifying team leads on ALIGHT quality program, conducting calibration meetings, etc. The partner team leads are evaluating appropriately and meeting alignment standards. Utilizes the Partner Quality Leader playbook effectively to improve quality program metrics. Proactively reports quality related trends to the business as measured by our key performance indicators. Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards.
-
Process Excellence Consultant
23 hours ago
Cebu City, Central Visayas, Philippines Wipro Full time ₱900,000 - ₱1,200,000 per yearJob description:Working Setup:Onsite, Cebu Central BlocWork Schedule:U.S. Night Shift HoursThe Partner Quality Leader is responsible for ensuring ALIGHT's CARE Quality Program is effectively executed and delivered upon by their aligned Partner team leads (TLs) when monitoring and coaching their Customer Care representatives. They will work closely with the...
-
Process Excellence Consultant
2 weeks ago
Cebu City, Philippines Wipro Full timeJob description: Working Setup: Onsite, Cebu Central Bloc Work Schedule: U.S. Night Shift Hours The Partner Quality Leader is responsible for ensuring ALIGHT’s CARE Quality Program is effectively executed and delivered upon by their aligned Partner team leads (TLs) when monitoring and coaching their Customer Care representatives. They will work closely...
-
Process Excellence Consultant
7 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Process Excellence Consultant-Healthcare (onsite in Cebu City) Nature Of the Account: Healthcare Qualifications: Bachelor's degree or equivalent work experience required. Must successfully pass ALIGHT quality program certification for partner quality leaders. Coaching experience minimum of five years. Knowledge of quality and coaching best...
-
Process Excellence Consultant
3 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱780,000 - ₱816,000 per yearCollege GraduatesWell versed in a Healthcare account (US benefits)Has relevant experience in process improvement and QA for 3 years8 years and up of overall working experiencePreferred: Six Sigma methodologies/certificationsWork Setup: 100% ONSITEWork Location: Cebu IT ParkWork Schedule: US Business Hours (fixed weekends off)Job Type: Full-timePay: Php65,...
-
Process Excellence Consultant
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: Process Excellence Consultant - Healthcare (Cebu) | Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: US business hours; Weekends off Qualifications: College Graduate Well versed in a Healthcare account (US benefits) Has relevant...
-
BPO Process Excellence Consultant
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite Account Focus: Healthcare Support Type: Non-voice Start Date: Immediate Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: US Business Hours; Weekends Off Qualifications: - College Graduate - Extensive experience in a Healthcare account,...
-
Process Excellence Consultant
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Job: Process Excellence Consultant—Healthcare (Cebu) Nature Of the Account: Healthcare Type of Support: Non-voice Work Arrangement: Onsite (Cebu) Shift Schedule | Rest Days: US business hours; Weekends off Qualifications: Bachelor's degree or equivalent work experience required.Well versed in a Healthcare account (US benefits)Has relevant...
-
Process Excellence Consultant
22 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Job: Process Excellence Consultant—Healthcare (Cebu) Nature Of the Account: Healthcare Type of Support: Non-voice Work Arrangement: Onsite (Cebu) Shift Schedule | Rest Days: US business hours; Weekends off Qualifications: Bachelor's degree or equivalent work experience required.Well versed in a Healthcare account (US benefits)Has relevant...
-
Process Excellence Consultant
7 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Job: Process Excellence Consultant—Healthcare (Cebu) Nature Of the Account: Healthcare Type of Support: Non-voice Work Arrangement: Onsite (Cebu) Shift Schedule | Rest Days : US business hours; Weekends off Qualifications: Bachelor's degree or equivalent work experience required. Well versed in a Healthcare account (US benefits) Has relevant...
-
BPO Process Excellence Consultant
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition: Process Excellence Consultant - Healthcare (Cebu) | Onsite Account Type: Healthcare Support Type: Non-voice Start Date: ASAP Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: US Business Hours; Weekends Off Qualifications: Bachelor's degree Extensive experience working on US healthcare accounts, including knowledge of US...
