Medical Healthcare Insurance in Makati City

3 weeks ago

Makati, Philippines Global Meta Jobs Full time

We are seeking highly motivated and compassionate Customer Service Representatives to join our team in providing top-tier support for a leading Medical Healthcare Insurance account. As the first point of contact, you will assist clients with inquiries related to health insurance coverage, benefits, claims, and general customer service concerns. This is an onsite role based in Makati City, with a supportive work environment and exciting employee benefits.

Qualifications:

-Minimum of 3 to 6 months experience
-Must be at least a K-12 Graduate or 2nd year completed in college
-Must be a College Graduate (for No BPO Exp)

-Preferably with at least 1 year experience in a call center/BPO setting
-Required: Minimum 3 to 6 months call center experience
-Preferred: Background in Healthcare or Health Insurance accounts

Additional Requirements:

-Strong communication and interpersonal skills
-Willing to work onsite in Makati
-Amenable to shifting schedules, including weekends and holidays
-Ability to handle confidential information with integrity
-Customer-focused with a problem-solving attitude

Job Responsibilities:
-Provide prompt and professional assistance to clients regarding healthcare insurance policies
-Handle inquiries related to coverage, eligibility, claims, billing, and benefits
-Maintain accurate and up-to-date documentation of customer interactions
-Resolve issues efficiently while ensuring excellent customer satisfaction
-Adhere to call handling procedures, quality standards, and compliance requirements

Compensation and Benefits:

Competitive Salary Package

-HMO (Health Maintenance Organization) coverage
-Employee Assistance Program (EAP)
-Integrated Medicine Program
-Paid Leaves (Sick Leave, Vacation Leave, etc.)
-13th Month Pay
-Company-sponsored Trips, Events, or Retreats

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