Wave 1 CSR

1 week ago

Mabalacat, Philippines WorldBridge Solutions Full time

Job Summary

The CSR for a Telco Sales Account is responsible for providing exceptional customer support while actively promoting and selling telecommunications products and services. This role involves handling inquiries, resolving issues, processing account-related requests, and identifying opportunities to upsell or cross-sell telco solutions such as mobile plans, broadband, TV packages, and value-added services.

Key Responsibilities
Customer Service

-Handle inbound and/or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns.
-Provide accurate, clear, and timely information to customers.
-Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance.
-Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency.
-Sales & Upselling.

Qualifications

-Open to any educational attainment.
-No experience needed.
-Strong communication skills (verbal and written).
-Ability to work in shifting schedules and fast-paced environments.
-Virtual Hiring Process.
-Paid Training.

Earn up to ₱19,000- 29,000 per month with allowance + incentives and HMO.
Start Date every Monday

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