Car Wash Store Officer

5 days ago

Quezon City, Philippines Second Skin Industries Full time

A Car Wash Store Officer in the Philippines oversees daily operations, staff management, customer service, facility maintenance, and financial performance to achieve profit goals. Key responsibilities include hiring and training employees, managing inventory and supplies, ensuring safety and cleanliness standards, resolving customer complaints, and implementing marketing strategies. The role requires strong leadership skills, a customer-focused approach, and the ability to drive operational efficiency and profitability for the car wash business. Key Responsibilities

Staff Management: Hire, train, and supervise car wash staff, conduct performance reviews, and manage staff scheduling.
Operational Oversight: Manage daily business operations, ensuring efficient workflow and high productivity from staff and equipment.
Customer Service: Maintain excellent customer service standards, address customer complaints, and ensure a positive and friendly experience for all clients.
Facility Maintenance: Oversee the maintenance of the car wash facility, ensuring a high level of cleanliness in all areas, including the wash tunnel, customer areas, and vacuum lot.
Financial Management: Achieve profit goals for the location, manage costs, and minimize losses from damage claims.
Inventory & Supplies: Manage inventory and vendor relations to ensure an adequate supply of necessary materials and products.
Safety & Compliance: Uphold and enforce company policies, and maintain a safe work environment for staff and customers.
Strategic Initiatives: Identify market trends, develop strategies to improve operations, and drive process improvements to enhance overall business performance.
Key Skills and Qualifications

Leadership: Ability to effectively lead, delegate tasks, and motivate a team.
Customer Service: Strong commitment to providing a fast, friendly, and safe customer experience.
Operational Acumen: Experience in managing daily operations, staff, and facilities efficiently.
Financial Literacy: Understanding of budgeting, cost control, and profit goals.
Problem-Solving: Ability to resolve issues, manage complaints, and adapt to challenges.

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