Customer Service Representative
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Key Responsibilities
Handle customer inquiries, concerns, and requests through non-voice channels (email/chat) with accuracy and empathy. Maintain high quality, efficiency, and customer satisfaction standards. Troubleshoot basic issues and escalate complex cases to appropriate teams as needed. Accurately document customer interactions and log details in the system. Requirements & Qualifications
Education:
At least a Senior High School (SHS) graduate.
Experience:
Minimum of 6 months BPO experience handling an international voice or non-voice account. Excellent written English communication skills and strong reading comprehension. Proficient in keyboarding/typing with good accuracy. Ability to multitask, manage time effectively, and adapt to changing procedures.
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