System Specialist

3 days ago

Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

The Systems Specialist acts as a lead person for proper implementation, maintenance and monitoring of Monde Nissin's Distribution Systems in the local distributor operation. He or she ensures efficient data gathering, sales reports generation and consolidation of reports. Conducts distributor systems assessment on a quarterly basis in line with the company's standard operating procedures.INSTALLATION, DEPLOYMENT AND MAINTENANCESystemInstallation and support for sales distribution programs composed of:Enterprise Resource and Information Control – ERIC 5.2ERIC Executive DashboardERIC Mobile Sales for Sales Force Automation (SFA)Dos-Based: Facings, MNDS and SUBDBusiness Mapper / CaptureMe and TacticVMIKustom360Installation and deployment of the latest versions of Monde Nissin's Distribution Systems across distributors per areaEnsures that MNC distribution team (including but not limited to CDS/CDM, etc.) and distributor personnel (including but not limited to Systems Point Person, DSIP, encoders, accounting, DSS/OM, etc.) are knowledgeable in using the latest version of the different sales distribution programs, as well as the SOPs associated with this, to conduct their necessary activitiesWorks with the software developer to test the program and fix all bugs in the software upon installationVerifies data conversion of distributor data as part of pre-deployment procedures.InfrastructurePrepares and tests necessary hardware and software for deployment to the users across MNC distributors nationwide.Assists in the testing and deployment of necessary hardware.Checks and sets-up the distributor's network infrastructure in collaboration with the distributor's IT specialist, if any.Sets-up the workstations in the distributor and ensures that each unit is fully functional and connected to the server via static IP address.Configures equipment, workstations, cabling and network connectionsInstalls operating system and software applicationsMaintains computers, servers, tablets, mobile phones, communication and network hardware and software applicationsSTANDARDIZATIONEstablishes SOPs associated with the proper use of the distributor sales systems to ensure efficiency, accuracy and security.Recommends improvements in existing SOPs to simplify processes and proceduresMaintains system master files and cascades this to the concerned partiesENHANCEMENTS AND IMPROVEMENTSSystemProvides inputs to the software developer/system administrator for the continuous improvement and enhancement of the distributor systems (depending on the needs and requirements of MNC and its distributors).Coordinates with software developer in case of errors/concerns with the distributor systems and ensures that these are addressed in a timely manner.Coordinates with distributors for updates thru patch releases and verifies that all workstations are updated.InfrastructureResponsible in providing help desk support to MNC distributor personnel for the proper use and repair of equipment and peripherals related to the sales distribution programsTroubleshoots hardware and network issues, forwards unresolved issues to the suppliers, and tracks the status of the issues until resolutionRecords reported problems encountered, actions taken and final resolution of the issuesCONTROL AND MONITORINGWorks with and trains internal and external customers on how to use the distributor sales systems. Cascades training materials to the corresponding personnel.Repairs basic hardware defects and coordinates with the IT Technical Support Team for the repair of defective or damaged equipment Maintains an inventory of all IT assets (including computers, tablets, mobile phones, printers, scanners and other equipment/peripherals)Documents instances of hardware assignment (with Accountability Forms), failure, repair, pull-out, troubleshooting, installation and disposalAssists in the evaluation, planning and recommendations for upgrades and other potential technology to address current and future needs and presents these to management.Conducts remote and on-site troubleshooting/repairs as needed.Handles and collaborates with MNC IT Infrastructure and Procurement for the purchase of annual MS Office and Anti-virus licenses for the distributors.Ensures the execution the MS office license and anti-virus to the workstations of the distributorsSchedules and employs preventive system maintenance, as needed.REPORTSCreates and updates report templates for system enhancements and status for distributors.Consolidates all the system reports to ensure timely, relevant and accurate access to informationConsolidates and reviews the following sales reports:Area Customer Count on a Quarterly BasisArea Facings Report on a Quarterly BasisLevel 3 Geo-tagging Database on a Quarterly BasisArea SFA Status Report on a Weekly BasisArea Systems Issues and Concerns Report on a Weekly BasisSpecial Reports, as neededSYSTEMS ASSESSMENT Updates Systems Assessment components to adjust to changes in the SOPs.Conducts Systems Assessments with the distributor personnel to check compliance to the SOPs on a quarterly basis.Consolidates and reviews Systems Assessment of all distributors covered in the area.Collaborates and works with the Systems Administrator in conducting systems validation and user's acceptance test (UAT) of the systems enhancementREWARDS SYSTEMValidates distributor incentives based on approved targets and incentive schemes.Coordinates with CDS/Ms for the changes needed upon verification of distributors incentives and aligns with National SAP and SPESQUALIFICATIONS/REQUIREMENTS:College graduate of Business, Economics, Industrial Engineering, Computer or other related courses.Proficient in oral and written communication skills, able to use Microsoft Office Software programs in the presentation.Proficient in computer-based programsPlanning and Organizing SkillsKnowledgeable in IT hardware and software maintenanceAnalytical with above-average problem-solving skills and ability to think outside the box

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