Cantonese-English CSR

1 month ago


Pasig, Philippines RSD Human Resources Management Consultancy Full time

I need applicants that can speak cantonese and english asap start/ job offer.We need 2 applicants will start asap here in manila.Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.Accurately explains benefits and plan options in person, via email or telephonically.Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.Consistently meets or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.Responds appropriately and promptly to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.



  • Pasig, Philippines RSD Human Resources Management Consultancy Full time

    Respond to customer queries about products and services over the phone or by email in a professional mannerProvide resolution to complaints in a timely mannerComply with company policies and processess in addressing customer issuesWe need candidates that can start asap in cantonese-english csr and can offer you up to 95k salary offerstart next week. located...


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    Respond to customer queries about products and services over the phone or by email in a professional manner Provide resolution to complaints in a timely manner Comply with company policies and processess in addressing customer issues We need candidates that can start asap in cantonese-english csr and can offer you up to 95k salary offer start next week....


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    Respond to customer queries about products and services over the phone or by email in a professional manner Provide resolution to complaints in a timely manner Comply with company policies and processess in addressing customer issues We need candidates that can start asap in cantonese-english csr and can offer you up to 95k salary offer start next week....

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