Technical Support
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Location:
Ortigas, Pasig
QUALIFICATIONS:
• Degree in IT or any related course
• Previous experience in technical support or similar role
• Strong knowledge of hardware and software
• Excellent verbal and written communication skills
• Ability to work efficiently under pressure
• Customer-oriented and detail-focused
• Availability to work in shifts if necessary
• Basic networking knowledge
• Ability to prioritize and manage multiple tasks simultaneously
• Team spirit and proactive attitude
• Good communication skills when talking to clients
• Speaks well and confident
• Experience and working knowledge in Biometrics, Access Control, and Timekeeping Systems is a plus but not required
RESPONSIBILITIES:
• Provide technical support to users via phone, email, or chat
• Diagnose and resolve technical issues
• Document incidents and provided solutions
• Collaborate with internal teams to escalate complex problems
• Test and validate new features
• Create and update user guides
• Monitor systems and report anomalies
• Offer basic training to users
• Maintain a high level of customer satisfaction
• Participate in ongoing training sessions APPLY NOW If you meet the qualifications and are interested in this opportunity, feel free to send your updated resume and application. Take the next step in your career and apply today
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