Operation Supervisor
3 days ago
JOB SUMMARYThe Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas;-Operational Functions-Sales and Marketing Support Functions-Business Development Support Functions-Managing Report Functions-Customer Service Management-Staff Management-Process Improvement/Policy Development-Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory ComplianceSPECIFICATIONS OF RESPONSIBILITIES OPERATIONAL FUNCTIONS-Manage and lead all car park employees under assigned carpark-Ensure employee compliance and adherence to all company policies and procedures.-Review and revise policies if needed and seek management approval-Conduct site visits regularly and accomplish the checklist. (4-5 carpark site per week)-Prepare monthly report analysis & recommendations for site visits.-Secure operational support during working hours, holidays, and weekends.-Maintain open communication with all employees handled, close collaboration with the departments & partner clients with direct concern with operations-Operate car park profitability by maximizing sales & minimizing cost-Comply with internal sales cost & profitability targets-Address conflicts & issues then develop initiatives to improve processes & performance resultSALES AND MARKETING SUPPORT FUNCTIONS-Responsible for managing carpark sales and revenue performance-Identify strategies that will boost sales.-Tie up with Marketing in identifying and implementing promotional activities-Monitor activities, and pricing strategies that increase yield & revenues-Monitor sales performance: Growth and Trend (incline and decline)-Identify factors that affect the performance & create counteractions immediately-Ensure achievement of Sales (Daily & Monthly) Targets set by the management. -Strictly monitor financial/cash transaction compliance of all site employees.-Monitor Sales updates and Sales Reports and ensure daily deposit of all cash collection-Identify loss incurring sites. Counteract & turn around it into an income-generating site w/in the month.BUSINESS DEVELOPMENT SUPPORT FUNCTIONS-Assist and analyze new business development while maintaining existing marketing tools.-Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.-Implement the projection from Business Development and if targets are not met suggest possible adjustments and solutions to be able to hit the target.MANAGEMENT REPORTS FUNCTIONS-Maintain an updated list of Monthly Parkers-Maintain an updated list of all car parks per OS with updated status-Prepare reliable, concrete, and complete reports then submit them on a timely basis.-Weekly comparison of Sales Report (every Monday)/Daily Sales Report-Monthly and Yearly Comparison (1st week of the Month)-Card Inventory (Daily)-Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance-Status Report of all parking sites and Audit Report-KRA of Lead Cashier, Parking Cashier, Lead Valet, Valet Driver & House Keeping-Monthly Management Report (every 7th of the Month)-Cost Saving Activities-Revenue Generating Activities-Audit Control/Compliance-Prepare Variance reports (forecast vs actual per site- first 6 mos. to 1 yr)-Staffing Issues & Resolutions-Detail Checking of site reports (HAS, HAR & Deposit Slips)-Report on Completion of Sales documentation-Report on timelines of sales deposit (HAS/HAR and attachment)-Yield Management Report & Implementation Status Report-Common Problems and Preventive SolutionsCUSTOMER SERVICE FUNCTIONS-Build and maintain good rapport with lessors, parkers, and potential clients.-Manage all customer service, inquiries, complaints & incident reports, and claims in an efficient and timely manner.-Monitor employee compliance with standard customer service and handling.STAFF MANAGEMENT FUNCTIONS-Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitoring performance through hard reports from subordinates to be signed by him-Promote harmonious working relationships within the organization and participate in the team briefing process, promoting stability & staff morale.-Plan, implement & monitor staff development-Regular Performance Coaching and Work Mentoring-Performance Feedbacking and Appraisal-Regular implementation of Rewards and Recognition-Validate new hire training exposure & recommend for deployment-Check and maintain standard grooming and self-presentation of site employees-Ensure complete manpower and staff productivity of all car park sites.-Supervise & evaluate staff including recruitment, performance management & issues resolutions.-Meet & attend monthly operations meetings of your respective carparks to know the needs of the employees-Refer to HR for Training and Development for upskilling/reskilling or to qualify for a higher position through promotion.OTHERS FUNCTIONS- Prepare and recommend quarterly plans for cost reduction initiatives in the car parks -Contributing to the preparations of annual budgets of respective car parking operations.-Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.-Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)-Other tasks that may be assigned from time to timeCOMPETENCIES AND SKILLS FOR THE ROLE SKILLS-Advance in MS Word, Excel, PowerPoint and Outlook-Well-developed in written, verbal, and interpersonal communication skills-Strong presentation skills-Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making skills-Social perceptiveness- Being aware of others' reactions and understanding why they react as they do.-Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems-Decision Making - Identify a conclusion or solution for the betterment of both parties.-Provide effective leadership and people management and development-Ability to persuade, negotiate, and resolve conflict.REQUIREMENTS-Must keep confidentiality-Team-player-Trustworthy and Honest-Integrity-Attention to detail-Orientation towards qualityQUALIFICATION-Bachelor's Degree holder preferably Business Studies/Administration/Management or any business-related courses-At least 3-5 years of extensive retail industry experience is required in this position-Preferably Supervisor/5 yrs and up experienced employee
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Operations Supervisor
3 days ago
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Operations Supervisor
4 months ago
Pasig, Philippines PROFESSIONAL PARKING GROUP Full timeJOB SUMMARY The Operation's Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas; -Operational Functions-Sales and Marketing Support Functions -Business Development Support...
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1 month ago
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Operations Supervisor
1 month ago
Pasig, Philippines Neksjob Corporation Full timeAn operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...
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Operations Supervisor
1 month ago
Pasig, Philippines Neksjob Corporation Full timeAn operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...
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Operation Supervisor
7 months ago
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