Hiring Call Center Agent

14 hours ago


Manila, Philippines Lexie Staffing & Business Consulting Full time

Call center agents, also known as customer service representatives, answer customer questions, resolve issues, and provide information. They work in the sales or customer service departments of businesses, and their responsibilities include: Handling calls: Answering and making calls in a timely manner Providing information: Answering questions, explaining procedures, and providing information about products, services, and policies Resolving issues: Identifying customer needs, researching issues, and resolving complaints Maintaining customer satisfaction: De-escalating situations, offering support, and ensuring customer satisfaction Improving processes: Recommending improvements to systems and processes, and reporting recurring issues to management Training new employees: Helping to train new employees and inform them about company policies Maintaining communication equipment: Reporting problems with communication equipment Some skills and qualifications that are typically required for call center agents include: A high school diploma or equivalent Excellent communication skills, both written and verbal Good listening skills and phone etiquette Ability to multitask and manage time well Comfortable with technology and digital platforms Ability to problem solve Ability to work independently and under stressful conditionsPROCESS:ASSESSMENTINITIAL INTERVIEW ( VIRTUAL )FINAL INTERVIEW ( VIRTUAL )


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  • Manila, Philippines Lexie Staffing & Business Consulting Full time

    Call center agents, also known as customer service representatives, answer customer questions, resolve issues, and provide information. They work in the sales or customer service departments of businesses, and their responsibilities include: Handling calls: Answering and making calls in a timely manner Providing information: Answering questions,...

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