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Advisor I CSR- Mandarin

4 months ago

Pasig, Philippines Work Services Full time

Site: IT Park Cebu , Ipi BridgetowneAccount: Cruise Ship IndustryLOB: Booking and TicketingJob Description: Agents will provide customer services support initiating new reservations or changing existing reservations and offer redemption for direct guests that meet certain qualifications and criteria for onboard spending. Qualifications:•Customer-focused•Customer-friendly•Experience and background in a contact center is an advantage•Understand the brand•Proficient in both English and Mandarin ( speaking, writing, reading and listening)•Amenable to work on shifting schedule and report on site in IT Park, Cebu•Willing to accept the job offer of Php90K •Amenable to start by July 22.Mandarin agents will handle 100% Mandarin – tentatively Chat/Messaging and Voice; but they need to have decent English capabilities as training will be in English.We can offer relocation package to candidates outside Cebu ( transpo & accommodation)