IT Service Desk Analyst

Position Details Permanent Full onsite | Shifting schedule | Quezon City Salary Offer: TBD Job Requirements Qualifications required: Minimum 1 year of solid experience in IT Service Desk, IT Helpdesk, or Desktop Support. Strong proficiency in ServiceNow or other ticketing tools. Excellent English communication skills (verbal and written). Experience...

DescriptionResponsibilities:Excellence Provide technical and general application function and feature support to internal and external clients via phone, email, and customer portals Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs Demonstrate comprehension of the...

Provide responsive, first-level technical support for desktops, laptops, mobile devices, printers, andsoftware, both onsite and remotely.Manage and prioritize incoming support requests via Zendesk ticket queue, email, phone, and othercommunication channels.Set up new user accounts and email addresses, configure Outlook desktop, and perform...

Description Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig City Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig City Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Cantonese Logistics Customer...

As an IT Service Desk Analyst, you will provide first-level technical support to Korean-speaking and global end-users, troubleshooting hardware and software issues, logging tickets in ITSM systems, and meeting service level agreements (SLAs).Salary Package: Up to ₱112,400 packageAdditional Perks: Night differential pay, Day 1 HMO coverage, and...

Description Provide first-level support to end-users for IT-related issues via phone, email, and chat. Diagnose and troubleshoot hardware and software problems. Maintain and update documentation regarding IT processes and user guides. Collaborate with other IT teams to resolve complex incidents. Monitor and track ticket resolution within the service...