Mandarin Finance Customer Support, Php 75,000
3 weeks ago
Position: Mandarin Finance Customer Support
Company Industry: BPO Company (Financial Services Account)
Work Location: Pasig City
Work Schedule: Shifting Schedule
Salary: Php 75,000
Work Set Up: Work On-site
BENEFITS:
- 13th Month Pay
- Leave Credits
- Government-Mandated Benefits
- Performance Bonus
- Other benefits to be discussed by the company
REQUIREMENTS OF THE JOB:
- Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
- Open to high schools, Undergraduates, and Degree holders.
- Open to no related work experience.
- Having CSR experience is a big advantage.
- Having BPO experience is a big plus.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ensure excellent customer service through quick and effective actions to solve the client’s issues.
- Keep every customer engaged with a direct and friendly touch.
- Handle sensitive customer data with utmost care and confidentiality.
RECRUITMENT PROCESS
- Paper Screening
- Online Application and Aspiring Minds (English SVAR)
- Recruitment Interview via Microsoft Teams
- Hallo AI Mandarin assessment
- Background Check of Client (needs a valid ID)
- Integrity Test from Client
- Client Interview
- Job Offer
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