Workforce Specialist

COMPANY PROFILE: It is an IT company provides digital solutions creation and support. A wide range of services in the following categories are offered by this company, which began operations in 2009: digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design. When they first started, they had just three employees, but now they employ over 200 people worldwide. Not only are they growing domestically, but also globally.Position: Workforce SpecialistCompany Industry: IT CompanyWork Location: AntipoloWork Schedule: FlexibleSalary: Php35,000 -Php45,000Work Set Up: Work on SiteBenefits:✨ Government Mandated Benefits✨ 13th month pay✨ HMO✨ Sick leave credits✨ Vacation leave creditsJOB REQUIREMENTS:Bachelor’s Degree HolderHas at least 3 years’ experience in the Workforce Management fieldHas experience with implementation of effective forecasting, scheduling, and staffing through different systems and/or toolsAmendable to work on siteCan start as soon as possibleJOB RESPONSIBILITIES:Make a schedule for personnel.To identify workforce concerns, collect, analyze, assess, and interpret relevant data.Prepare workforce analysis reports in compliance with business specifications.Provide ideas for improving the staff to reduce expenses and increase customer satisfaction.Make regular and ad hoc reports on a variety of CS KPIs and metrics.RECRUITMENT PROCESS: (FACE TO FACE)Initial InterviewFinal InterviewJob Offer